- Location
- New York City, NY
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- ApplyToJob
Description
Responsibilities:
- Attend customer support requests via phone, email, or in person.
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Follow change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation.
- On-site visits to client site as needed
- Previous experience in IT, customer service, or other related fields
- Intune, M365,
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Skills
Customer Service
