- Location
- Cairo, EG
- Department
- Engineering
- Closing date
- Today
- Source
- iCIMS
Description
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Leading the design and demonstration of comprehensive AIOps solutions, you will empower global sales teams and enterprise customers to unlock AI-driven IT operational excellence through strategic architecture, ecosystem integration, and compelling technical engagement.• Collaborate with global sales teams to assess customer IT environment challenges and architect end-to-end AIOps solutions that address operational needs.• Design AIOps solutions integrating ITSM platforms (e.g. , ServiceNow, BMC), observability tools (e.g. , Dynatrace, Splunk), and cloud services (AWS, Azure, GCP) to deliver seamless ecosystem functionality.• Develop and present proofs of concept, technical demonstrations, and executive presentations highlighting key AIOps features such as anomaly detection, predictive analytics, and automated root cause analysis.• Lead comprehensive discovery workshops to evaluate telemetry data (logs, metrics, traces, events) and identify improvement opportunities within customer IT operations.• Provide trusted advisory on AI/ML use cases relevant to IT operations to support incident prediction, automated remediation, and alert noise reduction.• Address complex technical objections and engage in architectural discussions to position AIOps as a high-value business investment.• Monitor AIOps competitive landscape and articulate clear technical differentiators in ongoing sales and product discussions.• Create impactful sales enablement materials including whitepapers, case studies, and competitive analysis to support active business pursuits.• Collaborate with product management to communicate customer feedback and influence product roadmap direction.• Deliver training and enablement to global sales and presales teams on emerging AIOps technologies, including generative AI applications and MLOps integration.• Professional proficiency in English (spoken and written) is required.
About you
You possess strong experience in architecting end-to-end AIOps solutions integrated with ITSM platforms, observability tools, and cloud ecosystems. Your background includes delivering compelling technical presales demonstrations, guiding discovery and advisory workshops, and shaping product strategies through customer insights. With 8 to 12+ years in IT infrastructure and technical consulting, you demonstrate adaptability across cultural and organizational boundaries while effectively communicating complex concepts to various audiences. Advanced degrees and certifications complement your technical and strategic capabilities.Your professional skills:• Demonstrates ability to architect comprehensive AIOps solutions integrated with ITSM platforms such as ServiceNow and BMC, observability tools including Dynatrace and Splunk, and major cloud environments AWS, Azure, and GCP.• Has substantial experience designing and delivering proofs of concept, technical demonstrations, and client presentations that exhibit AIOps capabilities like anomaly detection, root cause analysis, and predictive analytics.• Expert in conducting discovery workshops and comprehensive assessments of complex IT operational environments across telemetry data including logs, metrics, traces, and events.• Advises on AI/ML use cases specific to IT operations such as incident prediction, automated remediation, and alert noise reduction with a consultative approach tailored to client needs.• Maintains thorough understanding of AIOps competitors and crafts technical arguments to distinguish offerings, overcoming objections productively in sales cycles.• Skilled in developing impactful technical sales assets including whitepapers, case studies, and comparative battle cards to support sales engagement.• Collaborates effectively with product management teams to incorporate customer feedback that shapes product strategy and roadmap development.• Facilitates sales and presales team enablement by providing training on emerging technologies including Generative AI for IT Operations and MLOps integration.Your soft skills:• Operates autonomously and adapts flexibly within dynamic environments with shifting priorities, maintaining focus on customer needs and operational excellence.• Communicates clearly and professionally across diverse cultural and organizational boundaries, with strong interpersonal skills that foster collaboration at multiple levels.• Approaches unfamiliar challenges with agility, turning complexities into opportunities for innovation and continuous improvement.• Exhibits focus on achieving high customer satisfaction by anticipating needs and proposing effective solution strategies.• Demonstrates leadership in driving proposals and knowledge sharing initiatives that influence positive outcomes and stakeholder engagement.• Delivers clear and concise communication tailored to executive management and technical audiences, enhancing stakeholder understanding and decision-making.• Builds consensus through effective influence, negotiation, and persuasive storytelling that articulates compelling narratives to engage customers and stakeholders.
Join Orange to contribute to the transformation of IT operations through innovative AIOps solutions. Here, you will collaborate with diverse teams to solve complex challenges and shape future technologies while continuously expanding your expertise in a supportive environment that encourages exploration, technical rigour, and knowledge sharing. Your role will have a visible impact on customer success and product evolution within a global and dynamic organization.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.