Senior Universal Banker

Description

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2025, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.  

ROLE SUMMARY

Establishes, retains, and deepens relationships with new and existing clients promoting bank products/services. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems with the ability to open and process all new accounts. Proactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-selling goals. Imperative that they comply with policies, procedures, rules, and regulations, and completes training requirements as warranted for the position.  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Consistently provides excellent client service when: accurately opening deposit accounts, servicing client needs, performing account maintenance, and establishing account-related services. 
• Receive and accurately process deposits, withdrawals, and other financial related transactions (loan payments, cashier’s checks, etc.) to clients. Accurately balance teller cash drawer and transactions daily and maintain a high degree of accuracy with the processing of transactions. 
• Follow all policies and procedures as they pertain to the performance of the position (opening new accounts, assigning account numbers, security, BSA/AML, etc.). 
• Responsible for recognizing and referring sales opportunities.
• Ensures proper completion of balancing of the ATM, Night Drop deposits, making change orders, etc. 
• Follows and remains current on all policies, procedures and applicable regulations that pertain to handling of client accounts, security, compliance, and internal control guidelines.  
• Records, files, prepares wire transfers, and sorts mail as needed.
• Gather data and process various reports (i.e. Overdrafts/NSF, Returned Items, etc.).
• Responsible for contributing to cross-selling of product sales and participates in outbound sales calling activities.    
• Assisting customers with online banking enrollment and troubleshooting login issues.
• Explaining features like bill pay, mobile deposits, and account transfers.
• Resolving technical issues related to online transactions.
• Resetting and changing debit card PINs upon customer request.
• Ordering replacement debit cards and activating new cards.
• Investigating unauthorized debit card transactions and filing disputes.
• Assist with daily Branch opening procedures to ensure that the branch is open on time and ready to conduct business. Assist with Branch closing procedures.
• Assist Branch Manager and Assistant Branch Manager with preparation of monthly audit package. 
• Assist with duties performed under dual control, client inquiries, account research, check orders, etc. May act as back-up to vault custodian as needed.
• Intermediate knowledge and use of FIS Horizon, Microsoft Suite, and other banking systems.
• Timely completion of required training.
• Other duties assigned by Assistant Branch Manager or Branch Manager.

Requirements

EDUCATION & EXPERIENCE

Required Education/Experience:

• High School Diploma or equivalent
• 2+ years of Platform/Opening/Servicing/Closing Accounts in financial services or equivalent internal City First branch banking
• 4+ years of cash handling and customer service

CERTIFICATIONS

• None

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Knowledge of Platform and Teller systems (FIS Horizon preferred)
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products
• Effective oral, written, and interpersonal communication skills.
• Excellent organizational skills