COO Tech Senior Change Expert (VII)

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

The purpose of the COO Tech domain is to: Increase transparency and control over which IT products and services are delivered and consumed throughout ING in a standardized manner, leading to faster, more cost-efficient, and increased usage of our growing technology platform.

The top structure of COO Tech consists of four subdepartments, with several teams operating under their leadership: 1) CTO Development & Support, 2) Change & Transformation, 3) Product & Service Management and 4) Reporting & Insights (CDO).

You will join the COO Tech Change and Transformation team, hierarchically reporting to the Expert Lead.

Roles and responsibilities


Lead the transformation of Global Infrastructure into a product-led, globally integrated organisation, enabling the successful adoption of the Infrastructure Target Operating Model and the vision of One Global Infrastructure.

This role is accountable for driving the cultural, behavioural and leadership changes required to embed new ways of working, strengthen accountability, and accelerate organisational adoption.

The ideal candidate brings a proven track record in leading large-scale organisational and cultural transformations within technology and infrastructure environments, including the successful global implementation of new Target Operating Models.
Experience operating in platform-based or product-led organisations is essential.

You combine a strong understanding of infrastructure, program management and operating model design with the ability to translate strategic objectives into sustainable behavioural change.

You have successfully delivered measurable outcomes in culture transformation, organisational readiness, workforce transition, and the implementation of new operating models. Above all, you are a senior change leader who understands technology and infrastructure sufficiently to influence stakeholders at all levels and drive lasting change across people, processes and ways of working.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• A minimum of 15 years’ experience in managing global change initiatives is required, with a track record of successfully implementing infrastructure Operating models globally.
• Excellent understanding of the tech landscape and global processes within ING
• Knowledge of the ING infrastructure environment and a strong network are a plus

Skills:

• Excellent Infrastructure program management skills.
• Organizational sensitive with the ability to build trust with senior leadership
• Proven ability to implement Infrastructure operating model globally.
• Ability to manage stakeholders at all levels, including executive leadership.
  This includes demonstrated experience with ensuring ownership of deliverables as well as ensuring key decisions are timely made.
• High resilience, the ability to deal with ambiguity and manage complexity
• Proactive, can-do mentality, a positive mind-set
• A naturally collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to achieve results
• Excellent level of English, communication, and presentation skills

Education:

Master’s degree and relevant certifications

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
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Questions?
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Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.