Key Account Manager

About the Company:

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.

With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.

Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.

Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

About The Role:

To manage Diversey NZ F&B in the upper North Island (Auckland, Northland & Waikato). To ensure high-quality account management is provided to at key Diversey customers through implementing professional account management processes. The position is also responsible for growing the business through additional applications both revenue and profitability at existing accounts. Tertiary qualified with industry experience an advantage.

Responsibilities:

New Business Development

• Implement department strategic plan in district
• Develop and manage sales pipeline
• Grow business with existing customers

Account Management

• Conduct regular customer reviews
• Monthly reporting (or as specified)
• Manage pricing and budgets
• Initiate and conduct return on investment (ROI) projects
• Implement customer management & service plan
• Day to day management of support engineers/service technicians and contractors including carrying out performance reviews and managing any performance issues

Technical Services 

• Chemical transfers
• CIP & COP supporting services. Eg titrations, micro analysis
• Boiler & cooling tower water sampling & testing
• Dosing equipment adjustments, mechanical repairs
• Replacement of tubes, injection valves, pumps.
• Routine Service Duties as required

About you:

The ideal candidate will hold the following:

• Demonstrates safe work practices and can identify hazards
• Ability to troubleshoot and identify problems and solutions
• Verbal communication, customer relations
• Customer focused
• Results orientated
• Ability to work alone and as part of a wider team
• Able to prioritise and manage own workload with minimal supervision
• Able to be flexible with work arrangements and have the ability to travel
• Current drivers licence
• Experience with boilers, cooling towers or both
• Mechanical aptitude
• Previous experience in a sales/service and account management role
• Degree in chemistry/science or over 3 years’ experience in the water treatment and chemical industry required.

What’s on Offer:

The successful candidate will be offered:

• Company Vehicle
• Laptop and mobile phone
• Hands on training and development

Join us today and take your career to the next level

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team

Only successful applicants will be contacted for a interview.