Territory Account Manager

Description

At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.

At Life Couriers, our culture is guided by our C.A.R.E. values:

• Customer Excellence – We provide customers with a patient-focused experience, ensuring every delivery supports critical moments in patient care.
   
• Accountability – We own our actions, conduct, and performance. We learn from our mistakes and are dedicated solution finders, driving the business forward with a patient-first quality emphasis.
   
• Respect – Our employees are the heart of our success. We are approachable, open, and honest with each other and work collaboratively to achieve shared goals.
   
• Enthusiasm – We promote a culture of engagement in what we do. We work hard but also value teamwork, knowing it will drive our future growth and help deliver outstanding patient-focused logistics solutions.

The Territory Account Manager will serve as Life Couriers’ primary field representative for assigned customers. This hands-on, customer-facing role is responsible for building strong relationships, managing and growing existing accounts, identifying new business opportunities, and resolving customer needs. The role will also partner closely with Life Couriers’ operations and internal teams to ensure customers receive consistent, reliable service.

Key Responsibilities:

• Serve as the primary local contact for assigned customers and maintain strong relationships with key decision-makers.
• Conduct regular customer visits, account reviews, and service check-ins to understand needs and identify opportunities.
• Proactively address customer concerns and partner with Operations and internal teams to resolve issues.
• Manage account retention and growth by identifying service risks, expansion opportunities, and changing customer needs.
• Develop new business through prospecting, networking, referrals, and targeted outreach within the local healthcare and life sciences market.
• Manage qualified opportunities from initial contact through implementation.
• Maintain accurate account, activity, and opportunity information in Salesforce.
• Collaborate with Sales, Operations, and Customer Success to ensure customer needs and commercial commitments align with operational capabilities.
• Provide market and customer feedback to leadership and participate in account, pipeline, and territory reviews.
• Represent Life Couriers professionally and strengthen the company’s presence and reputation within the local market.
• Support company initiatives and other responsibilities as assigned by management.

Hours of work: Responsible for working necessary hours to achieve performance goals and duties associated with your position.

Compensation: 

$75K-85K Annual Salary 

Requirements

Skills Required:

• Demonstrated ability to develop and maintain strong customer relationships.
• Experience managing multiple customer accounts or a geographic territory.
• Comfortable prospecting and developing new business through in-person outreach, phone calls, referrals, and networking.
• Strong communication and interpersonal skills.
• Strong organizational skills and ability to independently manage customer priorities and follow-up.
• Ability to identify customer problems and coordinate solutions across internal teams.
• Working knowledge of Microsoft Office and CRM systems.

Travel & Work Conditions:

• Regular local travel throughout the assigned territory is required.
• Occasional travel outside the territory may be required for company meetings, training, or customer needs.
• Ability to occasionally lift up to 10 pounds.

Education and Experience:

• 2+ years of experience in field sales, account management, business development, customer service, or a related customer-facing role.
• Comfortable prospecting and developing new business through in-person outreach, phone calls, referrals, and networking.
• Experience in a field-based sales or service environment such as logistics, transportation, healthcare services, medical products, route-based services, facilities services, distribution, industrial services, staffing, telecommunications, or other B2B service industries preferred.
• Experience with healthcare transportation, logistics, supply chain, pharmacy, laboratory, or medical services is preferred, but not required.
• Experience working closely with operational teams in a service-based business preferred.
• Salesforce or similar CRM experience preferred.
• Has a valid driver's license with no more than 2 moving violations or at-fault accidents in the previous 3 years.

Work Authorization:

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.

Safety Sensitive Position:

• No.

Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.