- Location
- Chennai, India
- Workplace
- Onsite
- Department
- Customer Success - Delivery
- Seniority
- Senior
- Source
- Greenhouse
Description
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Senior Technical Consultant – AI-Powered Process Automation
As an individual contributor, you will design complex architectures and lead the hands-on engineering of enterprise-grade automation platforms for global industry leaders.
Location: Chennai, India | Work Model: In Office
About the Team
Our Chennai-based Customer Success team serves as an elite engineering hub for global enterprises. We specialize in platform architecture, delivering scalable, high-throughput environments that utilize AI-Powered Process Automation to resolve mission-critical operational bottlenecks.
The Opportunity
As a Senior Technical Consultant, you will focus directly on core hands-on engineering, system design, and technical integration execution. Top technical talent joins Appian in this role to maintain individual contributor focus on complex architectures—building low-latency integrations, optimizing database schemas, and diagnosing deep performance bottlenecks without heavy people-management overhead.
What You’ll Do
- Implement Scalable Platform Architecture: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema design, data modeling, query performance, and responsive UX/UI best practices.
- Engineered Integrations: Perform hands-on design, code implementation, and unit testing using SQL views, stored procedures, and high-concurrency REST/SOAP web services/APIs.
- System-Level Troubleshooting: Rapidly diagnose performance bottlenecks, memory usage, CPU constraints, and network latency spikes across the web application stack.
- Performance Profiling & Analysis: Analyze database execution plans, system logs, and Locust load test outputs to isolate and resolve root-cause performance bottlenecks.
- Technical Quality & Enablement: Ensure continuous integration and delivery alignment by applying strong DevSecOps practices, robust automated testing, and clean coding standards.
Required Qualifications
- Bachelor’s Degree in Computer Science, Engineering, Information Systems, or Mathematics.
- 8+ years of progressive IT experience, including 5+ years of specialized experience in enterprise web application development, delivery, and deployment.
- Agile Software Delivery: Proven hands-on experience developing, configuring, testing, and deploying enterprise-grade software applications in an agile delivery environment.
- Core Engineering Stack: Deep technical expertise in Python and SQL, supplemented by working knowledge of JavaScript or Java.
- Data & Middleware Architecture: Strong experience designing relational data models (SQL Server, Oracle, or MariaDB), custom APIs, and middleware/ESB orchestration layers.
- Infrastructure & Testing: Practical experience with web application infrastructure, containerization using Kubernetes, DevSecOps concepts, test automation tools (Selenium), and performance/load testing methodologies.
Preferred Qualifications
- Experience operating within high-velocity, cross-functional engineering teams.
- Hands-on exposure to modern Generative AI integrations, LLM application pipelines, or vector databases.
- Ecosystem Experience: We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
#Appian #CustomerSuccess #Python #Kubernetes #SoftwareArchitecture
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
