Outreach Specialist

Description

POSITION TITLE: Outreach Specialist

REPORTING MANAGER: HOPE Project Manager

DEPARTMENT: Behavioral Health

JOB CLASSIFICATION:

FLSA: Non-Exempt

STATUS: Full-time

Location: Sandy Springs, GA 30350

POSITION OVERVIEW

The mission of Mary Hall Freedom Village, Inc. (MHFV) is to empower women, children, veterans, and families to end the cycle of homelessness, addiction, and poverty.

Headquarters in Sandy Springs, GA and with seven facilities across Metro Atlanta, Mary Hall Freedom Village has been transforming the lives of participants in need for the last 26+ years. We strive to break the cycle of homelessness, addiction, mental illness, and poverty. If you believe in the empowerment of women, children, veterans, and their families, please consider the employment opportunity below.

The Outreach Specialist is responsible for planning, implementing, and managing outreach and engagement activities to increase awareness of services, expand referral networks, and improve access to care for target populations. This role serves as a key liaison between the organization and community partners, stakeholders, and prospective participants. The Outreach Specialist promotes MHFV’s H.O.P.E program through relationship-building, education, and strategic community engagement while ensuring alignment with organizational goals and funding requirements.

ESSENTIAL JOB RESPONSIBILITIES

§ Serve as a visible representative of MHFV and the H.O.P.E. program in the community.

§ Conduct outreach activities in Region 1 and surrounding areas, including shelters, clinics, hospitals, courts, DFCS offices, faith-based organizations, and community events, including presentations, events, meetings, and site visits.

§ Educate community partners, stakeholders, and the public on MHFV programs, recovery support services, and opioid use resources.

§ Distribute educational materials and promote awareness of peer-led recovery services and harm reduction strategies.

§ Develop, maintain, and strengthen partnerships with community agencies, service providers, and referral sources.

§ Identify untapped resources to support participant needs including housing, treatment, healthcare, employment, childcare, transportation, and legal services.

§ Establish bi-directional referral pathways to ensure continuity of care.

§ Maintain an up-to-date community resource directory for staff and participants.

§ Develop and implement outreach strategies to promote organizational programs and services.

§ Build and maintain relationships with referral sources such as healthcare providers, behavioral health organizations, social service agencies, criminal justice partners, schools, housing programs, and community-based organizations.

§ Serve as a primary point of contact for external partners and prospective participants.

§ Identify, cultivate, and sustain referral pipelines to support program enrollment and utilization.

§ Provide information, education, and technical assistance to referral partners regarding eligibility criteria, services, and referral processes.

§ Coordinate with internal program staff to ensure timely follow-up on referrals and inquiries.

§ Track referral activity and outcomes to assess outreach effectiveness.

§ Engage individuals in the community to assess interest, eligibility, and readiness for services.

§ Provide basic screening and linkage to appropriate programs or services.

§ Assist individuals with navigation of intake processes, appointments, and service access as needed.

§ Address barriers to engagement, including transportation, documentation, and system navigation.

§ Document outreach activities, contacts, referrals, and outcomes in designated tracking systems.

§ Prepare outreach and referral reports for leadership, funders, or grant requirements.

§ Use data to evaluate outreach strategies and recommend improvements.

§ Collaborate with program staff, supervisors, and leadership to align outreach efforts with service capacity and priorities.

§ Participate in team meetings, case discussions, and planning sessions as assigned.

§ Represent the organization professionally in all community and public-facing interactions.

§ Ensure outreach activities comply with organizational policies, ethical standards, and applicable regulations.

§ Maintain confidentiality, adhere to HIPAA, and other privacy requirements.

§ Participate in required training, supervision, and professional development activities.

SUPERVISORY RESPONSIBILITIES

§ This position does not have direct supervisory responsibilities.

§ May coordinate or support volunteers, interns, or peer outreach workers as assigned.

Requirements

QUALIFICATIONS

§ Bachelor’s degree in human services, public health, communications, marketing, or a related field.

§ Minimu m of two (2) years of experience in outreach, community engagement, case management, or related roles.

§ Strong interpersonal, communication, and presentation skills.

§ Ability to work independently and manage time effectively in a community-based setting.

§ Valid driver’s license and ability to travel within the service area.

REQUIRED SKILLS, CAPABILITIES, KNOWLEDGE

§ Knowledge of community outreach strategies and referral development.

§ Ability to build and maintain effective professional relationships.

§ Strong organizational and documentation skills.

§ Ability to engage diverse populations using culturally responsive and trauma-informed approaches.

§ Basic computer proficiency, including use of databases, EHRs, and standard office software.

§ Ability to maintain confidentiality and exercise sound judgment.

§ Experience working with underserved or vulnerable populations.

§ Knowledge of behavioral health, substance use disorder, healthcare, or social service systems.

§ Experience in grant-funded or community-based program

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EMPLOYMENT REQUIREMENTS AND EXPECTATIONS

§ 3- Year Motor Vehicle Report

§ TB Test; Drug Testing

§ Background check

§ Work performed in office environment.

§ Standard Work Schedule: 8:00am-5pm, M-F.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

LEADERSHIP

§ Vision, Mission, and Values - Provides clear direction around the vision for MHFV and within the department. Actions and behaviors reflect the mission and core values of Mary Hall Freedom Village including, but not limited to being capable, qualified, and motivated to fulfill job responsibilities and assignments.

§ Development & Support - Recognizes and develops the skills and abilities of other employees. Plans and assigns work effectively and equitably to ensure that all team members are motivated and challenged with diverse work opportunities.

§ Communication - Communicates clearly and concisely and consistently to the team, and consistently. Conveys thoughts, opinions, and ideas effectively with others via written and verbal communication.

§ Leadership - Visible, with a positive presence in the department; readily available to assist as needed. Effectively accomplishes work through others, inspires confidence, provides clear direction, communicates constructive feedback, coaches, and develops staff and resolves problems as they are identified.

§ Teambuilding - Collaborates with team and other departments to promote a positive

and supportive work environment to accomplish departmental and MHFV goals. Actively promotes creating pleasant work environment.

§ Managing Conflict - Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, manages difficult people.

§ Problem Solving - Breaks down problems into smaller components, can simplify and process complex issues, can identify and understand root causes.

GENERAL PERFORMANCE

§ Resource Management - Provides appropriate use of resources including company property, supplies, people, and cost reductions.

§ Quality of Work - Delivers quality work; takes ownership and accepts responsibility for work outcomes and makes suggestions to improve effectiveness and efficiency of work processes.

§ Customer Service - Provides employees, participants, clients, and the general public with appropriate service in a timely, courteous, and efficient manner.

§ Time Management - Coordinates assigned tasks and activities to maximize the effectiveness of efforts. Prioritizes the order to do tasks and make sure that they are done on schedule.

§ Attendance - Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.

§ Communication Skills - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.

§ Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

§ Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior, and professionalism in all interactions.

§ Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current