Asst Delivery Manager I (IND)

Position Title:

Asst Delivery Manager I (IND)

Job Family:

IFT > IT Project Mgmt

Shift:

Job Description:

Job Title

Assistant Delivery Manager I

Requirement Type

Full-Time Employee

Job Location

Bangalore / Hyderabad / Gurugram

Requirement Level

Assistant Delivery Manager

Hiring Manager

Associate Director - Delivery

Primary Skill

Delivery Management, US Healthcare knowledge, Java Microservices

Business

Large Group Rating

Skill Category

Niche

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. 

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

• Carelon Global Solutions India is seeking an Assistant Delivery Manager I who will be responsible for performing functional, regression, integration, and performance testing of mainframe systems.

• Should be passionate and create test strategy, test data and execute test plans/cases specially focused on batch and Online (CICS) mainframe system.

JOB RESPONSIBILITY

Associate will be responsible for the following:

Delivery & Execution

• Own end-to-end delivery for assigned workstreams (scope, schedule, dependencies, outcomes).

• Drive sprint/PI execution to meet committed objectives; proactively remove blockers and manage delivery slippage.

• Maintain and communicate an integrated delivery plan (milestones, releases, cutovers, readiness criteria).

• Manage cross-team dependencies (upstream/downstream systems, vendors, data, environments) and ensure timely alignment.

• Track delivery health metrics (predictability, throughput, spillover, cycle time) and implement corrective actions.

Process & Agile Practices

• Ensure backlog readiness (Definition of Ready), story quality, and clear acceptance criteria in partnership with PO/BA and team leads.

• Reinforce agile ceremonies (planning, daily standups, refinement, reviews, retrospectives) and ensure they drive outcomes.

• Support PI planning execution: capacity planning, risk identification, dependency mapping, and commitment tracking.

• Promote consistent documentation of decisions/requirements to reduce ambiguity and rework.

• Drive continuous improvement actions from retrospectives through measurable follow-through.

People Leadership

• Provide day-to-day leadership for delivery teams (onshore/offshore), fostering accountability and collaboration.

• Coach team leads and support team members on priorities, execution discipline, and communication norms.

• Coordinate staffing needs: onboarding/offboarding, backup coverage, skill alignment, and utilization.

• Identify capability gaps and support training/mentoring plans (domain, tools, automation, process).

• Maintain team engagement and psychological safety; address behaviors impacting morale or responsiveness.

Quality

• Ensure test strategy and quality gates are defined and executed (unit, SIT, UAT, regression, automation where applicable).

• Drive defect management: triage, severity alignment, RCA trends, and prevention actions.

• Ensure traceability from requirements → stories → test cases → results for auditability and release confidence.

• Monitor quality metrics (defect leakage, rework rate, test pass rate, automation coverage) and act on trends.

• Ensure non-functional needs are considered where relevant (performance, security, reliability).

Compliance & Risk

• Maintain RAID logs; identify risks early with mitigation options and clear owners/dates.

• Ensure adherence to governance expectations (security, access controls, PHI/PII handling, change management).

• Support compliance needs through documentation, approvals, and evidence collection (as required by program).

• Drive release risk assessments and ensure readiness criteria are met before production deployment.

• Escalate issues appropriately with data-driven impact statements and recommended paths forward.

• Ensure all the mandatory trainings and SNOW timesheets are completed on time.

Operational Excellence

• Standardize execution routines (status reporting, action tracking, dependency management, release checklists).

• Improve delivery efficiency by reducing waste (rework, unclear requirements, excessive context switching).

• Establish and track SLAs/turnaround expectations for environments, data refreshes, and support queues (where applicable).

• Promote automation and tooling adoption (CI/CD, test automation, monitoring dashboards) in partnership with DevOps/QA.

• Capture and operationalize lessons learned; build reusable templates and playbooks.

• Ensure financials are met within the targets.

Stakeholder Management

• Serve as the primary delivery point of contact for business and technology stakeholders for assigned scope.

• Provide clear, consistent communication on progress, risks, decisions needed, and timeline impacts.

• Facilitate alignment between PO/Business, Architects, Engineering, QA, and Operations.

• Manage expectations by translating technical constraints into business impact and tradeoffs.

• Drive governance cadences (weekly status, monthly status, steering inputs, release readiness) with transparent reporting.

QUALIFICATION

• Bachelor’s or Master’s degree

EXPERIENCE

• 12+ years of experience in Delivery Management.

SKILLS AND COMPETENCIES

• Delivery ownership & execution discipline: ability to plan, track, and drive commitments to completion across multiple workstreams.

• Agile/SDLC competence: strong understanding of Scrum/PI execution, backlog readiness, and translating scope into actionable, testable stories.

• Healthcare domain awareness: working knowledge of payer concepts (claims, eligibility, benefits, provider, quality, regulatory context) to engage effectively with business.

• Stakeholder & communication skills: clear status reporting, expectation management, and the ability to secure timely decisions from business/IT leadership.

• Risk, dependency & issue management: proactively identify cross-team dependencies, quantify impact, and drive mitigation/escalation with options.

• Quality mindset: focus on acceptance criteria, test strategy, defect triage, and reducing rework/defect leakage through prevention.

• Data/technical fluency: comfortable with APIs, integrations, SQL/data validation, and environment/release concepts to challenge and support teams.

• People leadership & collaboration: coach teams, handle conflicts, create accountability, and foster a respectful onshore–offshore working model.

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development

• An inspiring culture built on innovation, creativity, and freedom

• Holistic well-being

• Comprehensive range of rewards and recognitions

• Competitive health and medical insurance coverage

• Best-in-class amenities and workspaces

• Policies designed with associates at the center

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Disclaimer: Offered designation titles differ*

Job Type:

Full time