- Location
- Marina Bay Sands Bayfront, Singapore
- Type
- Part-time
- Department
- IT
- Education
- Master
- Source
- Workday
Description
WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Accomplish Day to Day Operations
Collects daily amenities, such as fruits, floral arrangement, and turndown amenities in bulk and deploy the amenities to the designated locations for butler’s action.
Maintains the cleanliness and tidiness of all Butler Floor Pantries, Storerooms and Janitor’s Closet.
Receives stock and replenishes the stock in the respective storerooms.
Prepares butler trolley, napkin, utensil for butlers to elevate operational efficiency.
Assists with clearance of used fruits, floral arrangement and IRD amenities.
Up to date of the local and online F&B (Food & Beverage) offerings and perform outside food/miscellaneous purchase as requested by guests/casino hosts.
Adapts to changes and ensures adherence to organizational operating procedures and service standards.
Collaborates closely with all internal teams and relevant departments to ensure seamless guest experience.
Maintains and tracks butler inventory in proper record system
Submits daily log sheet to Tower in-charge and ensure accuracy of information
Assists with in-room dining order dispatch to floors during peak hours when designated
Perform any other non-guest facing ad-hoc tasks as assigned by Butler Supervisor, Assistant Manager & Manager.
Perform Service and Operational Excellence
Always deliver exceptional customer service to internal and external customers.
Completes tasks with accuracy and efficiency.
Recommend innovative ideas to enhance the process flow and guest experience.
Maintains a harmonious work relationship with relevant stakeholders.
Apply Operational Risks
Follows Marina Bay Sands Workplace Safety and Health Policy practices
Complies with all MBS (Marina Bay Sands) policies and guidelines
Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
Observes activities in both front and back of the house; report any suspicious characters, items, and/or activities to the Security Department
Responds to emergency situations
Participate Employee Engagement
Maintains a cohesive working environment with butlers and inter-departments
Embraces the values of OneMBS culture
Self – motivation for continuous learning and development
Involve in Documentation, Financial and report management
Attend scheduled departmental meetings as required
Carries out administrative duties (receipt submission, collection and submission of vendor delivery orders)
Contributes ideas in support of the company vision, mission, value, and guiding principles
Actives involvement in Sands Care and sustainability programs
Performs any other duties and responsibilities as and when assigned by Management
Job Requirements
Education
Applicant must be a full-time matriculated student.
Internship should contribute to school graduation requirements
Experience
No experience required as training will be provided
Other Prerequisites
Ability to work shift hours (morning, afternoon and overnight) when operational required
Mature, meticulous, resourceful, organized, and able to work independently
A team player and takes initiative to assist other Team Members when required
Have impeccable follow-through; and “Can Do” attitude and mindset
Good guest relations and problem-solving skills
Good planning and execution skills
Performs roles and responsibilities with integrity and professionalism
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
