(5-months contract) Specialist, Cabin Services (Crew Services & Communications)

Summary

Scoot is seeking an energetic, positive and dynamic individual to join the Cabin Crew Communications Team. In this role, you will be responsible for delivering timely, concise & up to date engagement with cabin crew, enabling them to perform effectively & provide excellent service. Strong written and verbal communications skills, attention to detail, and passion for engaging with people are essential.

Job Description

Responsiblities

1) Crew Communication & Content Delivery

• Compile, format, and support timely publication of crew communications materials (e.g., monthly and adhoc circulars).

• Assist to plan, manage, and facilitate crew communications across multiple channels (e.g., Crew Comms Portal, Crew Hub, OCC TV).

• Maintain and update crew communication and engagement platforms to ensure content is current and accessible.

• Support implementation of company-wide comms and engagement initiatives for cabin crew (e.g., digitalisation projects).

• Provide communications support to the Cabin Services team as required.

2) Crew Engagement & Experience

• Assist to plan, coordinate, and conduct engagement sessions and initiatives (e.g., VP Connect, festive engagement sessions).

• Coordinate with Cabin Services stakeholders to align objectives, schedules, and attendance for engagement activities.

• Ensure participation and alignment of relevant internal stakeholders for engagement sessions.

• Manage engagement session logistics end-to-end, including quotations, approvals, timelines, and execution.

• Procure supplies and ensure materials are adequate and ready for engagement events.

3) Cabin Crew Operations Support (Inflight Announcements & Station Information)

• Support and coordinate annual review, updates, and publication of inflight announcement texts across all required languages.

• Coordinate with inflight announcement text translators and support the translation workflow.

• Draft ad-hoc inflight announcement texts and publish updates in a timely manner when required.

• Draft, update, and maintain station information, ensuring timely dissemination to cabin crew within stipulated timelines.

4) Recruitment Support & Company / Media Events

• Partner closely with HR to support cabin crew recruitment planning to meet operational requirements.

• Support adherence to recruitment criteria in line with regulatory requirements.

• Assist with crew representation for company events and media initiatives, including selection and coordination of suitable crew.

• Coordinate stakeholder communications and scheduling to ensure event readiness and smooth execution.

6) General Administration & Ad-hoc Support

• Provide administrative support to the Manager and Cabin Services team (e.g., coordination, documentation, tracking).

• Support Cabin Services with ad-hoc projects,tasks and activities assigned to the section.

• Assist in other ad-hoc events and duties as required.

Requirements (Mandatory)

• Diploma or Degree in Communications, Business Administration, Aviation, or a related discipline.

• 1–3 years of relevant experience in communications, engagement/event coordination, operations support, or project coordination (aviation exposure is a plus).

• Strong written communication skills with attention to detail and ability to manage timely publications.

• Highly organised and able to manage multiple tasks, timelines, and stakeholders in a fast-paced environment.

• Comfortable working with digital platforms/tools (e.g., MS office, Canva, Miro).

• Team-oriented, proactive, and able to collaborate effectively across departments and with vendors.

Requirements (Preferred)

• Experience supporting internal communications channels (e.g., portals, newsletters, digital screens).

• Experience planning employee engagement sessions and managing procurement/logistics.

• Familiarity with airline/cabin crew operations, station information updates, or inflight announcement processes.

• Basic project management experience (planning, tracking, stakeholder coordination).