iSeries Operations Specialist (Night Shift)

Education - It's in Our DNA

At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education.

 

To support this mission, we are seeking an iSeries Operations Specialist (Night Shift) to help ensure the reliability and continuity of our production technology environment by monitoring IBM i (iSeries) systems and web environments, executing nightly production processes, managing system backups, supporting production deployments, and responding to operational issues. Success in this role requires a high degree of reliability, attention to detail, sound judgment, and accountability, along with a strong sense of ownership and technical curiosity to recognize when something is not operating as expected, take appropriate action, and engage the right technical resources when needed.

How You'll Make an Impact

• Monitor production IBM i (iSeries) systems and web servers to ensure scheduled processes are running as expected.
• Perform scheduled nightly production system updates and processing activities in accordance with documented procedures.
• Update live data on designated websites as part of scheduled nightly operations.
• Manage and monitor daily IBM i system backups, verify completion, and report or escalate issues as appropriate.
• Monitor nightly processing, identify operational issues, and perform routine troubleshooting using established procedures.
• Document and escalate system concerns, processing failures, and other operational issues to the appropriate technical staff.
• Work with Database Administrators and other IT staff to assist with troubleshooting and resolution of system issues.
• Implement approved developer code changes to production systems following established procedures.
• Use Jira to document developer access to IBM i production systems.
• Maintain accurate departmental procedures and operational documentation.
• Prepare monthly data required for customer buyback databases.
• Follow guidance from senior staff when addressing more complex technical or operational issues.
• Additional responsibilities as required.

What You'll Need to Succeed

• Strong attention to detail and problem-solving skills.
• Ability to work independently, stay organized, and reliably complete scheduled tasks and procedures.
• Ability to follow established processes and recognize when an issue should be escalated for additional support.
• Strong reliability, accountability, and follow-through.
• Effective written and verbal communication skills, including the ability to clearly document issues and actions taken.
• Familiarity with Windows 11 and general computer hardware and software.
• Previous experience in computer operations, production support, data processing, or a related environment is helpful.
• Experience with IBM i (iSeries/AS400), Jira, system backups, or production operations is beneficial but not required.

Please Note: This is an onsite role located in Columbia, Missouri. Applicants must be within a commutable distance, as relocation assistance will not be provided.

 

Position Schedule

Sunday, Monday, Tuesday: 9pm-8am CT

Saturday: 5pm-Midnight CT

 

How We Elevate Our Employees

We believe your success is our success, so our benefits package is designed specifically to support you in every aspect of your life. At BNED, we offer a variety of programs and resources to support the physical, mental, and financial well-being of our employees by offering a competitive total rewards package for full-time employees, which includes medical, dental, and vision plans, 401k with an annual discretionary match, life insurance, commuter benefits, paid time off with paid holidays, and a broad range of other benefits.

 

The hiring rate for this position is $20.75 per hour.  This rate represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications. 

Our Commitment to Diversity, Equity, & Inclusion

At Barnes & Noble Education, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

 

Barnes & Noble Education is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

 

Barnes & Noble Education provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [email protected].

 

 

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