Assistant Collections Manager

Description

Job Title: Assistant Collections Manager

Department: Collections

Reports to: Loss & Mitigation Manager

Hours per Week: 40 hrs./week Salary Exempt

Location/Hybrid:  This position is located at our Main office in Flint, MI, with some travel and drive time required in our other locations.  This position may be hybrid, allowing up to two days working remotely per week. 

Company Summary

Welcome to Financial Plus Credit Union (FPCU) — The Place where it’s Possible.

At FPCU, our mission is simple but powerful: Empowering people and communities to strive for more through knowledge, innovation, and service that brings dreams within reach. We are more than a financial institution. We are a growth engine for our members, our teams, and our communities.

We are a purpose-driven organization grounded in five values: represent with purpose, empower through knowledge, appreciate and accept, champion new possibilities, and help make things easier. 

FPCU is a team of high performers who care deeply, support each other, work hard, and continuously push forward. We don’t just show up—we represent our purpose every day and every time we interact with our members and teammates. We invest in our people, challenge them to grow, and support them in becoming the best version of themselves.

Joining FPCU means leveling up your career. If you are someone who thrives in a fast-paced, positive, and purpose-driven culture, and you’re ready to grow with an organization that is actively evolving, we want you to join the team! 

Position Summary

The Assistant Collections Manager supports the overall operations of the Collections Department by assisting in the leadership, development, and oversight of collection staff while actively managing delinquent accounts across consumer, credit card, indirect, commercial, and real estate loan portfolios. This role serves as a subject matter expert in collections, loss mitigation, bankruptcy, foreclosure, repossession, recovery practices, and mortgage servicing requirements while ensuring compliance with all regulatory requirements and organizational policies.

Working closely with the Collections & Loss Mitigation Manager, the Assistant Collections Manager helps drive departmental performance, minimize delinquency and charge-offs, improve recovery efforts, and deliver exceptional member service through effective problem-solving and financial counseling. This position provides day-to-day leadership and coaching to hourly collections staff, serves as a resource for escalated member situations, supports legal recovery efforts, and assists in executing departmental strategies related to collections, loss mitigation, and asset recovery.

Essential Functions & Primary Responsibilities include but are not limited to: 

Leadership & Team Development

• Assist the Collections & Loss Mitigation Manager in overseeing the daily operations of the department and supervising hourly staff.
• Provide coaching, training, performance feedback, and support to ensure departmental goals and service standards are achieved.
• Serve as a departmental resource for complex collection, recovery, loss mitigation, and member service issues.
• Support departmental initiatives and serve as acting leader in the absence of the Collections & Loss Mitigation Manager.

Collections, Loss Mitigation & Recovery

• Manage complex delinquent consumer, credit card, indirect, commercial, and real estate loan accounts.
• Work with members to identify repayment solutions, loss mitigation options, and foreclosure alternatives that support positive outcomes while minimizing risk.
• Oversee and support collection-related activities including bankruptcy, foreclosure, repossession, probate, garnishments, levies, and recovery efforts.
• Monitor portfolio performance, delinquency trends, recoveries, and key performance indicators, recommending strategies to improve results.
• Partner with attorneys, investors, title companies, collection agencies, and other third parties to support loss mitigation, legal actions, and recovery efforts.

Compliance & Member Service

• Ensure collection, loss mitigation, and recovery activities comply with all applicable laws, regulations, servicing requirements, investor guidelines, and credit union policies.
• Maintain current knowledge of mortgage servicing regulations, loss mitigation requirements, and industry best practices.
• Assist with audits, policy updates, process improvements, and regulatory examinations.
• Resolve escalated member concerns with professionalism, empathy, and sound judgment.
• Collaborate with internal departments to support organizational goals and enhance the member experience.
• Perform other duties as assigned.

Requirements

Education & Qualifications

• Bachelor's degree in a related field preferred; or an equivalent combination of education and experience.
• Minimum of five years of collections experience, including consumer and/or real estate collections.
• Previous leadership, supervisory, or coaching experience preferred.
• Knowledge of loss mitigation, mortgage servicing, foreclosure, recovery, and collection practices.
• Working knowledge of applicable collection regulations, consumer lending, and credit union operations.
• Proficiency with Microsoft 365 applications.

Skills and Abilities

• Strong leadership, coaching, and employee development skills.
• Knowledge of consumer and real estate collections, loss mitigation, and recovery processes.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to build relationships and effectively work with members, attorneys, vendors, and internal departments.
• Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications that support a member-focused experience.
• Engages in effective interpersonal communication, diplomacy, and collaboration skills to develop productive relationships, encourage cooperation, and support positive member and employee experiences. Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
• Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
• Adaptable, resilient, and comfortable navigating change in a fast-moving environment
• Embraces innovation and continuously seeks better ways to serve members and support teams

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work; sitting most of the time. May occasionally exert up to 10+ pounds of force.

The noise level in the work environment is professional and typically moderate.

Final Note

This job description is not a complete statement of duties and responsibilities. Responsibilities may evolve based on opportunities and development for business growth.

At Financial Plus Credit Union, everything we do is a commitment to representing, appreciating, and empowering every member and employee—every day, every time. If you are a high performer who is ready to grow, contribute, and be part of something bigger, we invite you to level up your career with us.