Sales Insights Analyst

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as someone who is responsible for qualifying leads at the initial stages of the sales funnel. You will research decision makers, connect with and educate prospects, and qualify leads before handing them off to the Sales Team. You will be responsible for servicing inbound/outbound sales and related inquiries, engaging and qualifying all prospective customers. You will be the first touchpoint for prospects and have the opportunity to set the tone for the rest of the sales cycle.

Imagine yourself working closely with the whole CCO in identifying and defining research directions consistent with TaskUs business strategy. You will analyze target markets to identify sales and opportunities to drive strategic direction for TaskUs. You will collect and analyze data on current prospective clients, TaskUs competitors, Technology, and relevant news by engaging in intensive research on market information, market segmentation, and market trends for the Customer Experience industry. Your outputs will provide critical research findings and reports for key industry trends, strategic sales engagements, sales account plans, product/technology investment, and business case formulation. In addition, you will be responsible for delivering high-quality analysis, insights, and presentations for marketing and sales.

Key Responsibilities:

• Qualify leads at the initial stages of the sales funnel. 

• Research decision-makers, connect with and educate prospects, as well as qualify leads before handing them off to the Sales Team. 

• Understand different verticals (industries)  

• Create strategy to capture relevant and emerging markets

• Identify disruptors & Track competitors 

• Uncover emerging tech product categories through research

• Identify hyper-growth companies and their decision-makers.

• Lead generation, data hygiene, and management via Salesforce.com

• Staying up to date with new services/products and plans

• Real-time response, engagement, and qualifying of inbound leads and inquiries

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence

• Collaborates with the whole sales team to plan and manage the research projects and activities. 

• Prepare research reports on industries, companies, products, and trends using a combination of primary and secondary research techniques daily and weekly.

• Consults and works with marketing, client services, consulting, and sales to craft and create research plans in their respective business units and industry verticals.

• Create compelling research presentations that tell a story in a manner that sales and marketing can use with their clients and by Taskus leadership to develop company strategy

• Builds and Maintains a knowledge base within their respective area of research and be able to place research findings in the appropriate business context based on that knowledge

• Design specialized research strategies, both qualitative and quantitative that meet project objectives and advise on the best sources for completing current and future projects

• Stay current on industry and market news relating to key areas, industries correlate potential, and competitors.

Required Qualifications: 

• Have strong interpersonal and communication skills across various channels (email, social media, phone).

• The capability to understand customer pain points, requirements and correlate potential business to the value provided by TaskUs.

• Promotes a strong sense of urgency for reaching goals and key deliverables.

• Strong quantitative and qualitative research experience.  

• Strong analytical skills to manage, manipulate and analyze raw data to provide business insights, draw conclusions, and develop actionable recommendations.

• Strong written, verbal, and presentation skills with attention to detail. 

• Experience in primary and secondary research tactics

Education / Certifications:

• Bachelor’s degree or relevant experience

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.