Creative Lead

Creative Lead

Salary: £60,000 per annum, 30% shift allowance, plus company benefits

Address: London

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday-Friday 16:00-00:00

Break: 30 mins

Work model: Fully onsite

Williams Lea seeks a Creative Lead to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of the Role

We are seeking an exceptional Creative Lead to help manage our on-demand Creative Services. Acting as the key link between the client and design team, the Creative Lead will guide creative thinking, generate strong ideas and translate client challenges into effective creative solutions.
The role reports directly to the Global Creative Operations Director and supports the Global Creative Director.

Key Responsibilities

• Lead and oversee the delivery of high-quality creative projects from brief to final output.

• Support the development and implementation of creative strategy and production processes.

• Build strong relationships with clients and stakeholders, ensuring excellent service and delivery.

• Provide creative direction and strategic advice on design, messaging and communication.

• Ensure all work aligns with brand guidelines and maintains brand integrity across channels.

• Drive innovation by developing creative solutions that exceed client expectations.

• Manage project scope, budgets, timelines and resource allocation effectively.

• Act as the escalation point for challenges, resolving issues and identifying opportunities for improvement.

• Mentor, coach and develop designers, fostering a high-performing and collaborative team culture.

• Champion creative excellence, best practices and continuous professional development across the team.

What we’re looking for 

The successful candidate will be:

• A natural leader who can inspire and energise both on-site and offshore creative teams, fostering collaboration, developing creative talent, and encouraging knowledge sharing across the team.

• A self-motivated and results-driven creative professional who thrives in a fast-paced environment and can confidently manage a varied and dynamic workload.

• Strong expertise in creative direction, with the ability to guide stakeholders, champion service excellence, and ensure creative projects are delivered efficiently and to the highest standards.

• A collaborative partner who works closely with clients and stakeholders to translate strategic objectives into impactful creative solutions.

• A dedicated brand guardian with a keen eye for detail, ensuring all creative output aligns with brand tone of voice, guidelines, standards, and visual identity.

• Passionate about delivering exceptional quality, with a strong focus on accuracy, continuous improvement, and the application of current design techniques, best practices, and industry trends.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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