Retail & Rental Manager - Woodward PA

Woodward PA, located in the rolling hills of central Pennsylvania, is a world-class action sports destination and camp. Our employee experience and culture are derived from our main product: FUN. We work, progress, and play in a world of innovative environments. If this sounds like what you are looking for, we'd love to hear from you!

The Retail & Rental Store Manager is responsible for Woodward Pennsylvania’s retail and rental store operations. This position oversees the camp retail store, pro shop, rental and repair outlets. The candidate is responsible for oversight of day-to-day operations and quality assurance of retail, guest service, rental flow, and sales. This position is responsible for all merchandising, inventory management, loss prevention, training, promotion, maintenance, policy, procedure and staff leadership. A successful candidate will have strong communication skills, proven teamwork, attention to detail, the ability to handle multiple tasks at a time during stressful situations and a proven track record in retail store management. Direct reports include Supervisors, Techs and Associates.

As a core member of the Woodward PA management team, the Retail and Rental Manager is a key player in overseeing special projects, participating in strategy creation and assisting with development of onsite merchandise plans, inventory execution and promotion.

WHAT'S IN IT FOR YOU? 

• Full-time year-round salaried position. 

• A robust benefits package including Health, Dental, Vision, and Matching 401K. 

• Annual performance incentive bonus plan. 

• Paid time off. 

• Enough free time to enjoy the Woodward lifestyle.

• You will have full access to our world-class facilities. You will work and play in the same innovative environments as our professional and Olympic athletes.   

• Friends & family discounts and complimentary passes.  

• Discounts on food, retail, and gear.  

• Career development and growth opportunities are available here and at our facilities across the globe. 

Essential Duties and Responsibilities

• Upholds outstanding and effective visual merchandising and staging standards in managed locations.

• Develops and maintains a strong working knowledge of the sports retail/rental industry, understand trends, develops good relations with partners and vendors.

• Oversees entry of product Purchase Order's into Woodward’s Accounts Payable system (Coupa) and product descriptions and receipts, invoices into Circuitree (Retail POS and inventory system).

• Contributes to building an annual and seasonal sales/merchandise plan based on historical inputs and other qualitative and quantitative data. 

• Supports and coaches direct reports to ensure the fundamentals of guest service and sales are consistent between all locations and that the teams in every location are working to create a guest environment which is "helpful, animated, and friendly" while assuring sales, service & professional standards are being communicated and upheld.

• Creates and drives a sales culture where staff are upselling and sales targets are clearly understood and accurately reported.

• Loss Prevention monitoring, education & policies/procedures: Establishes and communicates training, process flow, pricing, policies, and procedures for locations to increase sales, effectively manage expenses and mitigate loss (inventory shrinkage).

• Oversight of proper documentation, repair and set up of rental equipment.

• Enforces and leads by example: safety, personnel accountability, and cleanliness in the workplace.

• Ensures locations receive proper training on regulatory requirements, safety, sales, and product information.

• Provides direction to store supervisors and associates on job duties, tasks, and overall responsibilities.

• Maintains positive and productive relationships with other departments, vendors and third-party clients as needed.

• Ensures proper replenishment of retail and rental inventory as needed.

• Oversees accurate accounting of an annual physical inventory and monthly cycle counts.

• Ensures guest service, rental and retail POS accuracy and accounting reconciliation.

• Works closely with Manager peers from other divisions to ensure a culture of teamwork, best practices sharing and peer to peer support.

• Develops reward, recognition and animation programming.

• Is a visible member of the team, assisting guests with purchases on the floor daily (being an active member of the sales team).

Guest Service Duties:

• Handles guest escalations and works to resolve customer service situations with staff.

• Works closely with other departments to ensure guest or employee onboarding for camp is completed smoothly.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Woodward, the responsibilities of this position may change. The Retail/Rental Manager must be prepared to accept new responsibilities and transfer others.

• All Leadership team members are expected to participate in the company’s Job-Sharing Program to assist in operations as needed, as well as to participate in Leadership events such as meetings, required trainings, and participating in employee dinners/events.

QUALIFICATIONS 

Required Qualifications 

• Provide work related references upon request  

• Employment in this position is contingent upon successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting 

Preferred Qualifications: 

• Preferred 1+ years of experience working with kids and/or teens. 

• Experience working in a camp environment is preferred.   

• High School degree or equivalent preferred.

PRE-REQUISITES 

Must have or be able to obtain the following prior to starting work: 

Woodward will supply information to assist you in obtaining these if needed.  

• Mandated Reporter Training Certificate.

• Safesport Training Certificate. 

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS 

• Physical Capabilities: bend, twist, push, pull, stand, lift 50 lbs.   

• Must be comfortable working in an outdoor and indoor all-season environment.   

• Adhere to all workplace safety practices, expectations, and guidelines.   

• Primary on-site work location: Woodward, PA 

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to [email protected]