Front of House

As Front of House, you are working alongside the management team. Here at Wood Care Group, we have the assistant Deputy which provides support management team.

At Wood Care Group, we believe our employees are at the heart of everything we do. As a family-run business, we are committed to creating a warm, welcoming and supportive environment where both our residents and staff feel valued.

We are looking for a friendly, organised and compassionate Front of House team member to join our management team and play an important role in the smooth running of our care home.

Working alongside the management team, you will provide a welcoming first point of contact for residents, families, visitors and staff. You will also have dedicated time to complete key administrative and management responsibilities, helping to ensure the home operates safely, efficiently and to a high standard.

About the Role

As our Front of House, you will be responsible for a varied range of administrative, reception and operational duties, including:

• Providing a friendly and professional welcome to residents, relatives, visitors and professionals.
• Managing the reception desk and answering incoming telephone calls.
• Ensuring visitors sign in and are aware of where they need to go within the home.
• Keeping the reception area safe, clean and welcoming.
• Understanding and following emergency procedures, including procedures relating to missing residents.
• Obtaining and maintaining residents' contracts and relevant information for new admissions.
• Collecting and checking recruitment documentation before forwarding information to the relevant recruitment and payroll teams.
• Responding to basic staff queries relating to payroll.
• Maintaining and updating the staff rota and arranging agency cover when required.
• Monitoring cleaning standards throughout the home.
• Ordering cleaning supplies, food and other equipment as required.
• Supporting the management team with general administration.
• Conducting supervisions for non-care staff.
• Maintaining confidentiality and ensuring compliance with GDPR requirements.

Working with the Management Team

You will work closely with the management team and our Assistant Deputy Manager to support the effective day-to-day running of the home.

This is a varied role where no two days are necessarily the same. We are looking for someone who is confident, approachable and able to prioritise tasks while maintaining a calm and professional manner.

About You

Above all, we are looking for someone who is kind, caring and committed and who genuinely wants to make a difference to the lives of our residents.

You will also need:

• Excellent communication and interpersonal skills.
• The ability to communicate professionally with residents, relatives, colleagues and the management team.
• Strong organisational and administrative skills.
• A committed and reliable approach to your work.
• The ability to maintain confidentiality and handle sensitive information appropriately.
• Good attention to detail.
• The ability to work independently while also being an effective member of a wider team.
• Previous experience within a care home environment is desirable but not essential.

Your Responsibilities

As part of your role, you will be expected to:

• Attend staff meetings and contribute positively to the team.
• Maintain your personal and professional development in line with the changing needs of the home.
• Complete all training required by the home and provide evidence of any outstanding or completed training where necessary.
• Participate in appropriate training and support colleagues with their development and learning.
• Understand your safeguarding responsibilities and develop the knowledge and skills required to reduce the risk of abuse or neglect.
• Ensure safeguarding practices recognise and promote the choice, dignity and control of adults who require care and support.
• Follow safeguarding and whistleblowing policies and procedures at all times.
• Comply with fire safety procedures, health and safety legislation and all relevant workplace policies.
• Work safely and contribute to maintaining a safe environment for residents, visitors and colleagues.

Why Join Wood Care Group?

As part of our family-run business, you will become part of a team that genuinely values its employees and understands the important role they play in providing high-quality care.

We offer a range of benefits, including:

• Competitive pay rates.
• 5.6 weeks' annual leave.
• Exceptional training and career development opportunities.
• Proud to Care – our in-house employee recognition scheme.
• Uniform provided.
• Free onsite car parking and convenient local transport links.
• A first-rate working environment.
• Additional shifts available.
• Discount Club membership with discounts across holidays, cars, days out, fashion, gifts, insurance, phones and more.
• Employee of the Month awards.
• Long-service awards.
• Refer a Friend scheme – up to £100 per successful referral.
• Overtime rates.
• Access to Wage Stream, allowing you to access up to 50% of your earned wages each week.
• Monthly overtime raffle with the chance to win £100.
• Wellbeing support.
• Employee Assistance Programme.
• Access to the My Healthy Advantage App, providing a comprehensive library of resources and support.
• Opportunities to take part in exciting trips and activities with our residents.

Make a Difference Every Day

“Become a key worker and make a difference.”

At Wood Care Group, the welfare and wellbeing of our residents and staff is our main priority. We pride ourselves on good communication, teamwork and continually looking for ways to improve the working lives of our employees.

As Michelle, our HR Manager, says:

“Wood Care Group’s main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a Company we have great communication, and we are always looking for ways to improve our Employee’s work life balance.”

If you are organised, approachable and passionate about making a positive difference in a care home environment, we would love to hear from you.

Come and become part of the Wood Care Group family.

Visit our website to find out more about what it is like to work with us and see videos of our homes:
Wood Care Group