Cafe Assistant Manager

Position Summary

The Café Assistant Manager supports the Café Manager and Director of Operations in overseeing daily café operations and ensuring an exceptional guest experience. This is a non-exempt role that helps lead the café team, maintains compliance with all health and safety standards, supports training initiatives, and contributes to a positive, efficient, and service-focused environment. The ideal candidate is a strong communicator, highly organized, and committed to upholding the café’s values and brand standards.

Key Responsibilities:

Operational Management

• Assist with daily café operations, including opening and closing procedures, cash handling, and inventory control.
• Ensure smooth workflow and timely service during peak hours.
• Maintain appropriate stock levels of food, beverages, and supplies; support ordering and receiving processes.
• Oversee café cleanliness, organization, and presentation to meet company and health department requirements.
• Support scheduling, time-keeping, and staffing needs to ensure adequate coverage.

 Training & Staff Development

• Train new and existing team members on café procedures, customer service standards, and company policies.
• Deliver training on key operational topics including:
  • Food safety, sanitation, and health department compliance
  • Food handling and cleanliness protocols
  • Cash register operations and accurate cash handling
  • Menu details, ingredients, allergens, and beverage preparation
  • Customer interaction, upselling, and brand representation
• Conduct periodic refresher training to reinforce best practices.
• Provide ongoing coaching, performance support, and real-time feedback to staff.

 Customer Service & Quality Assurance

• Ensure every guest receives prompt, friendly, and professional service.
• Monitor product quality and consistency for all food and beverage items.
• Address customer questions or concerns in a professional and solution-oriented manner.
• Foster a welcoming, positive atmosphere that encourages repeat business and guest satisfaction.

 Administrative & Operational Support

• Assist with sales tracking, financial reporting, and daily cash reconciliation.
• Participate in staff meetings and contribute to process improvements and operational initiatives.
• Complete additional tasks and projects as assigned by management.

Requirements (Must-Have)

• Minimum 2 years of experience in food & beverage, hospitality, or café/restaurant operations.
• At least 1 year of supervisory or shift-lead experience.
• High school diploma or equivalent.
• Ability to work flexible hours, including early mornings, weekends, holidays, and special events.
• Strong leadership, communication, and organizational skills; able to manage a team of up to 15 staff.
• Valid Food Handler’s Permit or ability to obtain required manager-level certifications (e.g., ServSafe).
• Knowledge of food safety, sanitation, and health department regulations.
• Proficiency with basic computer applications (POS systems, spreadsheets, email, etc.).
• Ability to lift 30–50 lbs, stand for extended periods, and work in a fast-paced environment.

Qualifications (Preferred)

• Supervisory experience in a café, coffee shop, or quick-service environment.
• Experience recruiting, training, and developing staff.
• Experience promotional events, marketing efforts, or loyalty programs.
• Associate or Bachelor’s degree in Hospitality, Business, or a related field.
• Experience with café operations including scheduling, inventory management, budgeting, or financial reporting.

What’s In It For You: 

• Medical, dental and vision insurance
• Optional supplemental insurance coverage
• 401K with up to 4% match after one year for full-time employees
• 14 Free general admission tickets per year
• Festival tickets plus admission
• On-site dining and shopping discounts
• Employee discounts through ADP and FunEx
• Accrued paid time off for full-time employees
• 10 paid company holidays