Rehab Services Specialist - Full Time / Days

Rehab Services Specialist

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

Main Function:

Works within a team environment to obtain prior authorization, complete patient registration, and schedule initial evaluations for physical, occupational and speech therapists for all outpatient rehabilitation locations across the system. Must have education in anatomy and ICD-10 coding to ensure proper reimbursement. This position must be cross-trained in the positions of Rehab Secretary and Outpatient Rehab Technician at all six outpatient rehab locations to aid in providing initial orientation and training for those positions, as well as to provide clerical or clinical coverage as needed. Reports directly to the System Director of Rehab Services.

Roles and Responsibilities:

• Answer telephone calls professionally and courteously, return messages within 24 hours, and utilize telephone applications including call forwarding and conference calling.

• Utilize various healthcare applications for patient authorization, registration, scheduling, clinical documentation, and communication, including ReDoc, eClinicalWorks, Soarian, Quadramed, Qliq, and insurance websites.

• Obtain and verify referrals, insurance information, prior authorizations, ICD-10 codes, and billing requirements to ensure appropriate reimbursement and reduce the risk of claim denials.

• Accurately register and schedule patients for simple and complex outpatient rehabilitation appointments across multiple locations, coordinating therapist specialties, certifications, referral priorities, and insurance guidelines.

• Communicate effectively with patients, physicians, rehabilitation staff, and insurance companies; provide appointment preparation instructions, document authorization and insurance details, follow up on referrals and missed appointments, and cross-train on departmental responsibilities as needed.

Required Skills and Experience:

• Education: High school diploma or equivalent required. Hospital or rehabilitation services experience required.

• Knowledge: Working knowledge of anatomy, medical terminology, and rehabilitation services required. ICD-10 coding knowledge strongly preferred.

• Experience: One to two years of healthcare experience, with knowledge of both the clerical and clinical aspects of rehabilitation services.

• Skills: Strong organizational, prioritization, problem-solving, decision-making, and attention-to-detail skills required. Proficiency in Microsoft Office applications required.

• Additional Requirements: Must demonstrate the ability to work effectively both independently and as part of a team. Basic Life Support (BLS) certification required within 90 days of hire.

Prefered Skills and Experience:

• Demonstrates strong organizational, communication, and problem-solving skills while managing multiple priorities, coordinating with departments and rehabilitation locations, resolving scheduling issues, maintaining confidentiality, and consistently performing work accurately and reliably.

• Maintains professional and customer-focused behavior while supporting quality improvement initiatives, attending required meetings and training, following emergency procedures, and adapting work schedules to meet departmental and patient care needs.

Physical Requirements:

Due to the possibility of assisting at any rehab location with patient-related care: Appreciable physical effort or strain; occasionally repetitive efforts may involve lifting, pushing, and pulling. Must be able to lift at least thirty (30) pounds independently and at least one-hundred fifty (150) pounds with assistance of another person.

Exposure Category:

Category III. Tasks that involve no exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks.

Location and Shift Requirements

• Onsite at Arnot Ogden Medical Center
• Full Time - Day Shift

Pay Range Disclosure:

• Standard Rate of $18.31-$22.05 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [email protected].