- Location
- KPJ Kajang Specialist Hospital, Malaysia
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
1) SUMMARY OF DUTIES
Responsible in assisting attending to and compile information on customer complaints/feedback, assisting frontline service, telephone operator service, preparing telephone roster, clinic service and preparation of necessary reports.
2) JOB DESCRIPTION
Call Center
To reply to enquiries from WhatsApp (Marcomm & CCX) and Email.
To update in group task force CCX if any complaint received.
Sent patient's detail to CA, lab, Xray, physiotherapy, HSU for appointment.
To update patient detail in excel report.
Follow up with CA for pts appointment Fomina.
To update appointment enquiries lead in excel (weekly).
Checking new package with marcomm.
To update new package with CCX team check & study terms & condition for every new package.
Complaint Received
Print out the complaint from email or others social media to distribute to the related department.
Get chronology from HOS of respective department.
Attending to verbal / face to face complaints and updates to Ms. Maggie & teams.
CCX Portal
To check ccx survey portal.
To update ccx survey portal report to HOS dept who not yet achieve 30 surveys.
Key in CSI and NPS survey.
Assist
Assist front desk and operator if shortage of staff.
In Patient Visit
Checking and preparing patient's birthday / long stay patient / vip patient (inpatient/outpatient).
Key in the visited In-patient detail in excel.
Sent Document to HR / Finance
Other ad-hoc task assigns by Superior.
Adhoc
Social Media.
Check on social media #kpjkajang (Twitter, TikTok, Instagram).
Check google reviews.
Make DIY present for kids.
Prepare things for any event or festive.
Decoration for Chinese New Year, Hari raya, Merdeka, Deepavali, Christmas.
Shopping for decoration things & event’s things.
Lead/conduct KPJ Cares members day every 1st Saturday of the months.
Follow up with Pn. Linda HQ for any latest update about KPJ Cares Apps.
Taking care of CCX’s asset book (balloon pumps, wheel spinner).
Stock up balloons for inpts/outpts birthday.
3) JOB REQUIREMENT
Minimum SPM.
Preferably with relevant experience related to nursing and Public Relations.
1 year or 2 years’ working experience in Customer Service.
Good interpersonal, communication skill and fluent in both spoken and written English.
IT literate with knowledge of Microsoft Windows.
Posses good personality.
Working with less supervision, mature, independent with a strong sense of self-initiative and motivation.
Polite, hardworking and thoughtful.
Able to work under pressure and good in handling pressure.