Lead, Service Account Executive (Airline Domain)

Lead, Service Account Executive (Airline Domain)

✈️ Lead, Service Account Executive (Airline IT Domain)

📍 Location: Bangalore, India

🌟 About the Role

We are looking for a highly experienced Senior Service Delivery & Account Manager to manage strategic airline customers and serve as a trusted advisor to customer executives and internal leadership teams.

You will act as the single point of accountability for customer service delivery, driving operational excellence, strategic customer engagement, business outcomes, transformation initiatives, and long-term service improvement across complex customer environments.

✅ Key Responsibilities

🔹 Serve as the executive-facing representative of Amadeus for strategic airline customers.

🔹 Own customer success holistically, including operational stability, strategic initiatives, transformation programs, customer satisfaction, and long-term service outcomes.

🔹 Lead complex service governance forums, executive service reviews, and strategic customer discussions.

🔹 Drive customer account strategy in partnership with commercial, product, delivery, and executive leadership teams.

🔹 Influence prioritization, investments, roadmap discussions, and service improvement decisions impacting customer outcomes.

🔹 Lead critical escalations and major incidents involving multiple stakeholders, business units, and senior customer leadership.

🔹 Drive large-scale operational transformation and continuous improvement initiatives.

🔹 Provide leadership and mentoring to  other team members and cross-functional teams when required. The candidate will monitor both Service Delivery Managers and Service Account Managers

🔹 Ensure alignment between customer objectives, business priorities, operational execution, and innovation initiatives.

🔹 Act as a trusted advisor to customers, helping shape strategic planning and future service direction.

🎯 What We're Looking For

✅ Extensive experience within the Airline IT or Shopping/Pricing domain

✅ Proven success managing strategic airline customers and executive stakeholder relationships

✅ Strong leadership, influencing, negotiation, and decision-making capabilities

✅ Deep expertise in service governance, operational excellence, customer success, and transformation programs

✅ Demonstrated ability to manage high-impact incidents, complex customer environments, and business-critical escalations

✅ Strong commercial awareness and strategic thinking skills

✅ Ability to influence outcomes across multiple organizations and leadership levels

✅ Bachelor's degree in Computer Science, Business Administration, Finance, or a related discipline

🌱 What You'll Bring to the Role

✔ Owns strategic and high-complexity large airline customer relationships

✔ Engages directly with executive and senior leadership stakeholders

✔ Drives customer strategy, transformation, and long-term business outcomes

✔ Leads high-visibility and business-critical escalations

✔ Influences organizational priorities and cross-functional decision making

✔ Mentors others and provides leadership beyond their immediate account scope

✔ Accountable for broader customer impact, strategic growth, and operational transformation

What we can offer you  

• · 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.  
• · 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.  
• · 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.  
• · 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.  
• · 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.  
• · 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.  
• · 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.  
• · 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. 

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.