- Location
- Four Seasons Chiang Mai, Thailand
- Type
- Full-time
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort's spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.About the role:
The Residences Housekeeper delivers the best Rooms experience for our guests through attention to detail, ensuring all guest rooms are clean and up to standard. This role anticipates, customizes, and services guest’s needs before being asked and is knowledgeable about hotel offerings and amenities. This role is part of the Housekeeping Department , reporting into the Housekeeping Manager.
Work authorization for the location is required.
What you will do:
Read, understand, and act upon daily work reports, logbooks, and operational updates.
Clean, dust, sanitize, replenish amenities, and maintain all guest rooms, residences, and bathrooms to the established resort standards.
Make beds, vacuum floors, and ensure bathrooms are maintained in a spotless condition.
Maintain walkways, plunge pools, terraces, and surrounding areas in a clean, neat, and litter-free condition.
Collect, organize, and maintain linen closets to ensure cleanliness, orderliness, and adequate stock levels.
Replenish supplies, equipment, and amenities to maintain sufficient operational inventory at all times.
Monitor and maintain established par levels for linens, guest supplies, amenities, and furnishings.
Inspect, restock, and replenish all refrigerators, minibars, and refreshment stations as required.
Identify and report maintenance issues, defects, damages, or repair requirements in assigned areas promptly.
Clear, wash, and transport dishes and utensils to designated service areas in accordance with hygiene standards.
Provide turndown service in accordance with the resort's established luxury service standards.
Safeguard residence keys and ensure they are properly secured and accounted for at all times.
Maintain professional appearance standards by adhering to the resort's grooming and uniform policies.
Prepare and serve basic food items as trained and authorized by the Kitchen Department.
Prepare and serve beverages and simple cocktails in accordance with approved service standards.
Take and accurately communicate guest food and beverage orders.
Assist guests with service requests, including transportation arrangements, restaurant reservations, and other guest needs.
Provide personalized and proactive assistance to guests to enhance their overall experience.
Use cleaning chemicals, supplies, and equipment safely and effectively, following established procedures and safety guidelines.
Respond appropriately and professionally to emergency situations, safety incidents, and security concerns in accordance with resort policies.
Reside within the assigned residence and remain available to support guest service requirements as scheduled.
Provide babysitting services when required and authorized, ensuring the safety and well-being of children at all times.
Perform additional duties, special projects, and other reasonable tasks as assigned by Management.
Demonstrate a thorough understanding of, and consistently comply with, all Four Seasons Resort Chiang Mai policies, procedures, standards, and service expectations.
What you bring:
One+ year experience working in hotel housekeeping is considered an asset
Strong organization skills and an eye for attention to detail
Strong communication skills
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours
Full-time position.
Flexible schedule including mornings, evenings, weekends, and holidays as required.