- Location
- Madison, TN
- Department
- Design
- Experience
- 3+ years
- Source
- Paylocity
Description
Description
Primary Objective:
Provide excellent customer service while working directly with customers and patrons by greeting them, helping them find what they want or need, and ensuring they are satisfied with their purchase and experience in our store.
Essential Functions of Position
- Qualify client based on client’s wants, needs, desires and investment dollars available
- Discuss and identify clients design style
- Create design solutions, plans, quotes and purchase orders
- Accurately check designs and orders
- Discuss product details and expectations
- Establish, develop and maintain business relationships with existing and prospective customers
- Maintain assigned areas of the store to ensure cleanliness and proper presentation for customers
- Perform other duties as assigned
Requirements
Knowledge of:
- Company policies, procedures, and overall mission and vision
- Sales, construction and design
- Interior products and cabinetry construction
- Design software, such as 20/20 design
Skilled in:
- Interpersonal communications that allow for effective qualification of prospective clients
- Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
- Efficient problem-solving
- Time management, organization and written communication
- Customer service – manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Ability to:
- Build trusting clients relationships and effectively communicate throughout the design/sales process
- Read blue prints and field measure
- Handle client product questions and walk them through the remodel and new construction process
- Prioritize, accurately multi-task and adhere to any deadlines set
- Drive and close sales
- Keep up with design trends and product updates
- Learn in a fast paced and friendly environment
Other Characteristics:
- BS Degree in interior design or related field
- 3+ years of experience in kitchen/bath design
- 5+ years of customer service and sales experience
Benefits:
- Day shift
- Dental insurance
- Life insurance
- Medical insurance
- Paid time off
- Retirement plan with company matching
- Vision insurance
Skills
Customer Service