What is in it for you?  

We are a global leader in benefits management. We deliver innovative solutions that address the health and wealth needs of our clients and their employees. Our clients are among the largest multinationals in the world. This role will provide you the opportunity to:  

• Learn Mercer and Mercer Marsh Benefits global, regional and local products and solutions.  

• Contribute ideas to develop and deliver quality-focused solutions.  

• Assist in monitoring local country performance and support issue resolution by by maintaining and coordinating the issue-resolution tracker.

• Support evaluation of systems, tools, and processes and provide recommendations for updates and improvements.  

• Ensure effective communication and collaboration with extended teams to meet client needs and expectations.  

• Research country requirements, maintain administration delivery accuracy, and track defects through resolution.  

• Provide administration and analytical support to consultants to ensure policies are administered accurately and timely in line with global and local requirements.  

• Maintain accurate, up-to-date records of activities in accordance with agreed standards and procedures. 

• BA/BS degree required.  

• Effective time and project management skills.  

• Strong Microsoft Excel, Word, and PowerPoint skills.  

• Strong problem-solving and analytical skills.  

• 1+ years in specific domains of HR administration (Healthcare & Group Benefits) is preferred.

• Superior communication and listening skills.  

• Ability to work within a remote and global team environment. 

• Highly organized with the ability to prioritize and deliver workloads. 

• Previous international benefits experience.  

• Proven ability to develop and maintain excellent working relationships with key internal and external client contacts and personalities.  

• Experience providing support to consultants by sharing knowledge and drawing on intellectual capital available.