Incident Manager

## Join our Team

About this opportunity:

Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role.

What you will do:

• Manage incidents 24X7 and ensure minimal disruption to services and fast service restoration
• Setting up of Technical and Management Bridge to facilitate communication during incidents.
• Ensure timely communication / information flow towards internal and external stake holders.
• Engage relevant stake holders and initiate management and technical escalations when required to protect Ericsson and/ or customer interests.
• Ensure RT adopts optimal mindset which balances best path to resolution and protection of customer interests.
• Log all incident details, allocating approved categorization and prioritization.
• Keep users and stake holders informed about their incident status at agreed intervals.
• Associate incidents with other records (i.e) changes, problems, repetitive incidents etc.
• Provide first line investigation and diagnosis of all incidents via major incident report.
• Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
• Escalate critical outages to problem Manager after restoration for RCA (As define in MSTOP).
• Always remain available during the designated shift and / or roster period.
• End to End incident owner.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 789434