Vendor Operations Manager

Required Travel :No Travel

Managerial - Yes

Location: :Mexico-Guadalajara (AM)

## Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

## In one sentence

We are seeking an experienced Vendor Operations Manager to oversee strategic vendor relationships across technology and business operations. The role is responsible for maximizing value from supplier partnerships through effective vendor governance, cost management, contract administration, performance monitoring, and commercial optimization.This individual will act as the key liaison between internal stakeholders and external service providers, ensuring vendors deliver high-quality services, meet contractual obligations, and contribute to operational efficiency and cost savings. The ideal candidate combines strong commercial acumen, negotiation skills, operational leadership, and a solid understanding of technology services.

## What will your job look like?

• You will apply your project management and leadership expertise to ensure project meets scope, quality, time, and budget targets.
• You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project—while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs.
• You will use your quality knowledge to predict risks (quality, timeline, and budget) and take necessary mitigation measures that lead to high-quality production, stable BAU, and predictable operations.
• You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business.
• You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority.
• You will be able demonstrate innovative with process and product engineering, as well as setting up foundation practices and standard operation procedures.
• You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them.
• You will have the opportunity to plan the implementation process to mitigate the impact of differences between the future and current state, and be part of the PRR committee.
• You will support the execution of plans with related employees, managers, and business leaders, analyze failed CCs, and implement lessons learned.
• You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on).

## All you need is...

Bachelor's degree in Engineering, Information Technology, Business Administration, Finance, Supply Chain, or related field. Master's degree is an advantage.

• 8+ years of experience in Vendor Management, Supplier Management, Procurement, IT Operations, Program Management, or related fields.
• Experience managing technology service providers, managed services partners, system integrators, or outsourcing vendors.
• Proven track record of vendor governance and contract management.
• Demonstrated experience driving measurable cost savings and operational efficiencies.

#### Functional Skills

• Vendor Management
• Contract Management
• SOW Creation and Administration
• Cost Optimization and Financial Management
• Supplier Performance Management
• Negotiation and Commercial Management
• Risk Management
• Budget Management
• Executive Stakeholder Management

#### Desired Competencies

• Strong commercial and financial acumen.
• Excellent negotiation and influencing skills.
• Advanced bilingual capabilities Spanish - English
• Results-driven with a focus on business value realization.

## Why you will love this job:

• You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field

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Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce