Customer Managed Services - Senior Manager

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Manager

Job Description & Summary

The Opportunity

As a Customer Managed Services - Senior Manager, you will play a pivotal role in consulting services for business applications, focusing on optimizing operational efficiency for clients. You will analyze client needs, implement software solutions, and provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. Within our Commercial & Service Excellence practice, you will leverage your skills and professional network to deliver quality results, motivating and coaching teams to solve complex problems. You will apply sound judgment, recognize when to take action, and communicate effectively to drive project success.

In this role at PwC, you will deepen your skills with Salesforce applications, providing consulting services that analyze client needs and implement solutions. You will validate outcomes with clients, share alternative perspectives, and act on feedback to enhance operational efficiency. Your ability to develop and sustain diverse and inclusive teams contributes to the success of our firm. As you grow as a strategic advisor, you will lead large projects, innovate processes, and maintain operational excellence, fostering a culture of continuous improvement and adaptation to emerging technologies.

Responsibilities

- Leading the implementation and integration of Salesforce applications to optimize client operational efficiency
- Analyzing client needs and developing tailored software solutions to meet strategic objectives
- Providing training and support for seamless utilization of Salesforce applications
- Guiding teams through complex problem-solving and strategic planning processes
- Applying systems thinking to identify underlying problems and opportunities within client operations
- Crafting and conveying clear, impactful messages that tell a holistic story to clients
- Validating outcomes with clients and acting on feedback to improve service delivery
- Directing teams through ambiguous and challenging situations with composure
- Developing training materials to enhance client understanding and application of Salesforce solutions
- Innovating processes to drive results and maintain operational excellence in client engagements
- Building and maintaining relationships with stakeholders to foster collaboration and address data challenges
- Promoting the use of emerging technologies and leading practices across consulting teams
- Confirming data integrity, security, and compliance within analytics frameworks
- Identifying opportunities for optimizing data utilization and improving business performance

What You Must Have

- At least a Bachelor's degree
- At least 7 years of experience

What Sets You Apart

- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Computer and Information Science, Management Information Systems
- Demonstrating proficiency in Salesforce Administration and Salesforce Lightning
- Utilizing advanced skills in business process modeling and systems project management
- Leading strategic questioning and storytelling to drive impactful client interactions
- Innovating with emerging technologies and enterprise integration for client solutions
- Developing training materials and coaching teams for enhanced performance
- Applying analytical thinking and creativity to solve complex business challenges

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines