Client Service Manager, Central Island

Lead with purpose. Build relationships. Drive growth.
Commissionaires Security Solutions (CVIY) is a mission-driven organization dedicated to supporting veterans, their families, and the safety of our communities. We are a full-service security services company operating as a Not-for-profit with a diverse customer base of commercial, residential and government accounts.
We’re looking for a Client Services Manager based in Nanaimo to lead our Central Island region (Malahat to Qualicum). This is a high-impact role for someone who thrives on building relationships, growing business, and leading teams to deliver exceptional service.

What you’ll do

• Lead and support a strong operations team across the region
• Build and maintain trusted client relationships
• Identify growth opportunities and support proposals, renewals, and new business
• Collaborate with leadership to execute strategic and market growth initiatives
• Stay ahead of industry trends and strengthen our community presence
• Ensure high-quality service delivery across all client sites
• Champion a positive, collaborative culture while representing CVIY’s values with clients, partners, and the community
• Partner with recruitment teams to communicate staffing needs and support effective placement of personnel across client sites

Why this role stands out

• Purpose-driven work supporting veterans and communities
• A visible, high-impact leadership role
• Opportunity to influence growth and strategy
• Autonomy to bring ideas forward and make a difference
• Work out of our new Nanaimo office

What you bring

• Strong leadership and people-management experience
• Excellent relationship-building and client service skills
• Strategic mindset with solid business acumen
• 5–7 years in security or service-based industry (preferred)
• Self-motivated, positive, and adaptable
• Ability to travel within the region and occasionally to our Home Office in Victoria
• Proficient with Microsoft Office suite (i.e. Outlook, Word, Excel and PowerPoint)

What we offer

• Group-life Insurance and Long-term Disability
• Health & Dental and Vision coverage
• Paid sick and personal needs time
• Paid vacation time
• Company paid RRSP contributions
• Inclusive, supportive team culture

Commissionaires Security Solutions (CVIY) proudly celebrates diversity through an inclusive work environment and welcomes applications from candidates of all backgrounds.