Aircraft Maintenance Analyst (AMA)

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com. 

Position Summary:

We are seeking an experienced Aircraft Maintenance Analyst (AMA) who is passionate about customer support and has a strong background in real-world aircraft maintenance. In this role, the AMA will provide specialized support to subscribers of our Traxxall product, ensuring they derive maximum value and achieve their operational goals.

Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations.

This position focuses on providing exceptional customer support through proactive maintenance analysis and communication. The ideal candidate will be detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to ensuring the integrity of our customers' maintenance programs.