Consultant, Engineer - CIP

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ABOUT THE JOB

We’re seeking a Consultant Cloud Engineer to join our Cloud Infra Platform team responsible for keeping critical services reliable, resilient and supportable across AWS, Azure and GCP. You will combine strong Cloud Platform expertise, and Windows platform knowledge with software engineering, automation, observability and operational excellence to reduce toil and improve service outcomes. At Consultant level, you will communicate clearly with technical and non-technical stakeholders, lead complex cross-team topics from ambiguity to resolution, influence engineering decisions and help other engineers improve their craft.

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers and for the community too.

MAIN RESPONSIBILITIES

• Engineer and operate secure, scalable and resilient cloud services across AWS, Azure and/or GCP, with a strong focus on availability, resilience and consistent operational standards;

• Define and manage service-level indicators, service-level objectives and error budgets, and use them to prioritise reliability work, manage operational risk and balance change velocity with service health;

• Build reusable, version-controlled automation for provisioning, deployment, configuration, patching, compliance, scaling, backup, recovery and routine service operations using infrastructure-as-code and configuration-management practices;

• Identify, measure and eliminate operational toil by replacing repetitive manual activities with reliable self-service workflows, event-driven remediation and tested runbooks;

• Design and improve observability across metrics, logs, traces, dashboards and actionable alerts to detect emerging risks, understand customer impact and reduce mean time to detect and recover;

• Lead complex production incidents and technical investigations, coordinate responders and stakeholders, provide clear status and risk communication, complete blameless post-incident reviews and drive corrective actions through to closure;

• Develop, automate and regularly test high-availability, backup and disaster-recovery controls, including failure scenarios, failover, rollback and recovery against agreed recovery objectives;

• Proactively manage capacity, performance, cost, security, vulnerability and configuration risks across cloud services, and feed improvements back into architecture and engineering practices;

• Engineer and support configuration management system for Windows Server platforms, including SCCM, Windows servers and MSSQL;

• Own complex technical topics end to end: clarify the problem, align stakeholders, assess options and trade-offs, recommend a path, drive decisions and implementation, and communicate outcomes in a concise and accessible way;

• Collaborate across Cloud, Application, Database, Security, Network, Architecture and Service Management teams; set engineering standards, coach engineers and facilitate effective technical discussions;

• Fulfil other tasks as assigned by your People Leader and/or authorised representative of NAB Vietnam from time to time.

YOUR SKILLS AND EXPERIENCE

• 7+ years’ experience in Site Reliability Engineering, Cloud Engineering, Platform Engineering or Windows Infrastructure Engineering within enterprise production environments;

• Strong hands-on experience with at least one of AWS, Microsoft Azure or Google Cloud Platform, plus working knowledge of the other platforms and the ability to apply consistent reliability patterns across multi-cloud environments;

• Practical understanding of SRE principles, including service-level indicators and objectives, error budgets, observability, toil reduction, on-call operations, capacity planning, incident management and blameless post-incident review;

• Hands-on experience with infrastructure-as-code and configuration-management tools such as Terraform, Ansible, or equivalent;

• Strong hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), including operating-system deployment, application packaging and deployment, software updates, configuration baselines, reporting and client remediation;

• Experience of MSSQL, including installation and configuration, connectivity, patching, backup and restore, high-availability concepts, security, monitoring and performance troubleshooting;

• Strong production-support capability, including calm and structured leadership during high-severity incidents, root-cause analysis, problem management, controlled change and operational-risk management;

• Demonstrated ability to lead ambiguous and complex topics across multiple teams, facilitate decisions, influence without direct authority, manage conflicting priorities and drive actions to measurable outcomes;

• Strong consulting, stakeholder engagement, coaching, mentoring, organisation and time-management skills.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary

• 20-day paid annual leave and 7-day paid sick leave

• 13th month salary and Annual Performance Bonus

• Premium healthcare for yourself and family members

• Monthly allowance for team activities

• Premium welcome kit and occasional gifts of appreciation

• Extra benefits on your work anniversary

2. Exciting career and development opportunities 

• Large scale products with modern technologies in banking domain

• Clear roadmap for career advancement in both technical and leadership pathways

• Access to digital learning platform such as Udemy

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

• Sponsored English course with native teachers

• Opportunity for training in Australia

3. Professional and engaging working environment 

• Hybrid working model and excellent work-life balance

• State-of-the-art & modern Agile office

• Food and beverages in the office pantry

• Employee Assistance Program to improve your physical and mental health

• Annual team activities and company events

• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

 

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.