Media Implementation Senior Associate - LCS Implementation - MCM Auction

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Media Implementation Senior Associate, you will be expected to work closely with account managers and advertisers in managing the advertising needs of large global brands.  

Position Responsibilities 

• This position is part of a team responsible for Ad creation & modification on Google Ads Platforms. As a part of this role, you will be responsible for managing advertising campaigns based on inputs received from various stakeholders

• This role works closely with Account Managers, Advertisers, Creative Agencies, Publishers, Post Production Developers, Quality Assurance Specialists and Live Issue Support Specialists in a consultative manner. It requires great customer service skills and associates should be able to manage multiple clients in a fast-paced environment

• Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner

• Understanding client requirements and accurately implementing them with stringent quality parameters

• Handling queries/troubleshooting on assigned cases within the Service Level Agreement

• Work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remediation

Minimum Qualifications 

• 2-6 years of experience in Digital Marketing Operations (Content / Campaign Management / Optimization)

• Strong verbal and written communication skills with top tier multitasking and analytical skills

• Experience in working on digital marketing products like Google AdWords, DBM and Google Analytics (PPC ROI tracking) with knowledge of various online advertising models (Search, Display, Apps, Video) and revenue models (like Pay per click, Cost Per (Thousand) Impressions, Cost Per View and/or Cost Per Acquisition) 

• Proven ability to make decisions based on the best interests of customers, as well as the technical escalations team

• Ability to build and maintain strong customer relationships

• Highly responsive and productive under time pressure, able to consistently deal with high volumes and prioritize the work accordingly

• Above average excel skills (vlookups, string functions, logical functions & pivot tables)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].