- Location
- Mumbai
- Workplace
- Onsite
- Type
- Full-time
- Department
- Clinical Ops
- Experience
- 2+ years
- Source
- Lever
Description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Clinical Operations Associate serves as the primary operational backbone for Lyra's onsite clinic network, customer training initiatives, and intake workflows in India. Reporting to the Network Operations Manager, this role oversees end-to-end clinic logistics, clinician onboarding, shift rotas, and appointment turnaround times while managing client and affiliate escalations. Additionally, the position drives customer training request intake, handling feasibility assessments, scheduling, platform setup, and post-session feedback evaluation. Requiring a clinical background—such as a degree in Psychology, Counseling, or Social Work—and at least two years of healthcare administrative experience, the associate ensures operational compliance, seamless cross-functional communication, and data accuracy across all service delivery channels.
Skills
ExcelCompliance
