Protection Supervisor - Case Management (Rule of Law)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW

Under the supervision of the Protection Case Management Manager (Rule of Law), the Protection Supervisor provides technical supervision, quality assurance, coaching, mentoring, field support, and capacity strengthening for Protection Case Management services delivered by IRC and partner organizations.

KEY RESPONSIBILITIES

• Provide regular individual supervision and technical support throughout the case management process.
• Conduct reflective supervision, mentoring, and coaching.
• Review case files in PCMIMS+ and approve case closures.
• Support complex and high-risk cases, including case conferences and safety planning.
• Monitor caseloads and recommend redistribution where necessary.
• Support partner organizations through mentoring, supervision, trainings, and field coaching.
• Conduct field visits, shadowing, and provide practical feedback.
• Monitor data quality and prepare supervision reports.
• Collaborate with the Protection Case Management Manager and contribute to SOP and tool improvement.
• Promote staff wellbeing and professional development.
• Share information with communities, facilitate participation, and support feedback mechanisms in line with IRC AAP commitments.
• Promote safeguarding, duty of care, and IRC values.

JOB REQUIREMENTS

Education: Bachelor's degree in Social Work, Psychology, Law, Human Rights, International Development or related field. Master's degree is an advantage.

Experience: Minimum 3 years of relevant Protection Case Management experience; experience in supervision, mentoring or coaching; humanitarian protection experience; partner capacity strengthening and training experience are assets.

Demonstrated Skills and Competencies: Strong knowledge of Protection Case Management, supervision, referral pathways, safeguarding, confidentiality, data protection, Microsoft Office, Teams, SharePoint, and digital case management systems (PCMIMS+, Primero, CommCare). Strong analytical, organizational, communication, and leadership skills. Fluency in Ukrainian required; working knowledge of English is an advantage.

REPORTING STRUCTURE AND TEAM COLLABORATION

Reports to the Protection Case Management Manager (Rule of Law) and works closely with the Protection Coordinator, Field Protection Managers, IRC and partner caseworkers, Senior PCMIMS+ Officer, MEAL team, and other programme and operational departments.

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

• This role requires full-time work in the office
• Travel to other locations is needed up to 30% of time
• Exempt from overtime
• Sometimes work on weekends may be required
• Work in the matrix organization

IRC employees are eligible to the following benefits:

• Competitive salary
• Purposeful job and development opportunities
• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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