Vice President, ServiceNow Platform Owner

Our Company

Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities.  The firm has over 1,450 employees and offices in 26 cities worldwide.

We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture.

For additional information please visit our website at www.oaktreecapital.com.

Responsibilities

The ServiceNow Platform Owner is the hands-on technical lead for the organization's ServiceNow environment. This role bridges business stakeholders and technical teams, supporting roadmap development and execution, platform governance, and continuous improvement across all ServiceNow modules and integrations.

• Steward the ServiceNow platform day to day, with hands-on responsibility for architecture, release governance, and overall platform health.
• Collaborate with leadership to shape the platform roadmap and drive its execution, aligning ServiceNow capabilities to business priorities and enterprise IT strategy.
• Assist in establishing and chairing platform governance: demand intake, prioritization, architectural review, and change control across all ServiceNow modules.
• Manage day-to-day relationships with ServiceNow account teams and implementation/managed-service partners, leveraging the vendor partnership for roadmap insights and support.
• Lead capacity, upgrade, and instance-management planning to keep the platform current, performant, and secure.
• Manage the full platform lifecycle, including family upgrades, patch cycles, and deprecation planning.
• Partner with process owners across ServiceNow modules, and other workflows to standardize and continuously improve service delivery.
• Partner with business units to identify automation opportunities and translate business requirements into platform features, epics, and user stories.
• Set and enforce platform standards for data quality, security, compliance, and technical debt management.
• Ensure the platform meets organizational security, compliance, and audit requirements (e.g., SOX, HIPAA, ISO 27001 as applicable), partnering with InfoSec on access controls, data classification, and vulnerability remediation.
• Build, mentor, and lead the platform team (admins, developers, architects, business analysts) and the supporting operating model.
• Define the team operating model (sprint cadences, backlog grooming, and release planning) and drive adoption of Agile/Scrum practices within the platform team.
• Review and approve significant technical changes, integrations, and new module implementations, guiding configuration-vs-customization decisions to maintain upgrade compatibility.
• Serve as the primary point of escalation for platform issues, enhancements, and prioritization decisions.

Qualifications

• 7+ years in IT, with significant hands-on experience administering or supporting enterprise platforms; 4+ years working directly with ServiceNow.
• Strong command of ServiceNow platform architecture, release/upgrade management, and integration patterns.
• Experience managing vendor relationships and third-party implementation partners.
• Demonstrated experience administering a ServiceNow platform at enterprise scale, including roadmap contribution, governance, and multi-module delivery (ITSM and at least one of ITOM, HRSD, or CSM).
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect)
• ITIL certification and experience implementing ITIL-aligned service management (preferred).
• Experience leading a ServiceNow Center of Excellence or platform governance board (preferred).
• Familiarity with ServiceNow AI/automation capabilities and platform analytics (preferred).
• Experience in a regulated or large, complex enterprise environment (preferred).

Personal Attributes

• Proven leadership of technical teams (administrators, developers, architects) and cross-functional stakeholders.
• Strong communication skills, with the ability to translate business requirements into platform features and explain technical decisions to business stakeholders.
• Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines. 
• Team player with strong integrity and professionalism
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. 
• Calm under pressure with proven ability to manage multiple priorities and critical incidents
• Proven ability to self-start and work independently on complex technical issues with minimal supervision
• Self-starter who identifies improvement opportunities and takes initiative to implement solutions

Education

A Bachelor’s degree in computer science, information systems, related field, or equivalent experience. MBA or other advanced degree preferred.

Base Salary

$170,000 - $200,000

In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.  The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education.

Equal Opportunity Employment Policy

Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources.

For positions based in Los Angeles

For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.