Operations Analyst

Job Description:

Job Title: Operations Analyst

Corporate Title: Officer

Location: Madrid

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Overview:

This Operations Analyst role supports the Madrid Operations team in the execution of local products and regulatory operational activities across Spain branch.

The role covers a broad range of processes including Taxes, Social Security, Account Administration, Seizures, Paper Instruments, Regulatory Reporting, and operational controls. In addition to day-to-day processing, the successful candidate will contribute to procedure standardization, quality assurance, automation initiatives, and continuous improvement projects.

The position offers significant exposure to cross-functional stakeholders across Operations, Product, Technology, Compliance, and other EMEA branches, providing opportunities to develop expertise in regulatory processes, process optimization, automation, and operational risk management.

Responsibilities:

• Execute day-to-day operational activities related to local products, regulatory processes, and branch operations.

• Perform operational controls, reconciliations, 4-eyes reviews, and evidence management activities in accordance with internal policies and regulatory requirements.

• Maintain and update operational procedures, ensuring documentation remains accurate, standardized, and aligned with business requirements.

• Identify opportunities to improve efficiency, reduce manual effort, and strengthen controls through process improvements and automation.

• Support automation initiatives using tools such as Excel, Power Query, Copilot, or similar technologies.

• Partner with Operations teams across EMEA to support harmonization, best practice sharing, and process standardization initiatives.

• Assist with root cause analysis, issue resolution, and implementation of corrective actions.

• Build and maintain effective relationships with internal stakeholders including Product, Compliance, Technology, and Operations teams.

What we are looking for:

• Experience in Operations, Banking Operations, Payments, Regulatory Reporting, or a Back-Office environment.

• Strong analytical and problem-solving skills, with the ability to identify process improvement opportunities.

• Advanced Microsoft Excel skills, including data analysis, pivot tables, lookups, and reporting.

• Ability to work effectively with large volumes of data while maintaining accuracy and close attention to detail.

• Strong risk and control awareness, with a sound understanding of operational procedures and governance requirements.

• Effective written and verbal communication skills in English.

• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.

• A collaborative mindset and willingness to work with stakeholders across multiple locations and functions.

• A genuine interest in process improvement, automation, and operational excellence.

Skills that will help (optional):

• Knowledge of local products and processes, such as Taxes, Social Security, Seizures, Cheques, or Account Administration.

• Experience with automation and reporting tools such as Power Query, Power Automate, Alteryx, PowerShell, VBA, or similar technologies.

• Familiarity with AI-enabled productivity tools such as Microsoft Copilot.

• Experience with regulatory reporting, operational controls, reconciliations, or quality assurance frameworks.

• Knowledge of evidence management processes and document repositories such as FileNet.

• Experience supporting procedure standardization, process mapping, or operational transformation initiatives.

• Knowledge of Bank systems such as CESIUM, GBS, AWARE, CashPro, or similar platforms.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender/sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status,  socio-economic background, responsibility for dependants, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.