- Salary
- $43k – $48k/yr
- Location
- Roanoke, VA, VA, US
- Seniority
- Senior
- Source
- GovernmentJobs
Description
Performs a variety of duties, including the delivery of advanced library services; supervises the activities of subordinate staff; manages operations in a branch or department; does related work as required. Highly developed skills, knowledge, and technical ability may be utilized within defined areas of expertise. A broad base of general knowledge of literature or nonfiction and/or a thorough knowledge of a subject area or areas is needed for the advanced delivery of services. Pronounced proficiency in standard library techniques is required. Performs other duties as assigned.
*Hours Required for this position: 40
*Shift Hours and/or days worked: Evenings and weekends are requiredEducation:
Required: Bachelor’s degree from an accredited college or university.
Experience:
Required: Experience working with the public in a customer service environment and supervisory experience. Preferred: Some library experience.
Certifications/Licenses:
None required.
Knowledge, Skills and Abilities:
Thorough knowledge of English, spelling and arithmetic. Ability to follow written and oral instructions in the performance of routine tasks. Ability to perform standard reference research and reader’s advisory work. Advanced knowledge of literature or nonfiction subject areas and other materials of interest to the public. Ability to provide excellent customer service for patrons of all ages. Ability to develop a working knowledge of automated systems and related appropriate databases. Ability to assume primary operational responsibility for various functions, divisions, and facilities on a routine basis. Ability to direct the activities of subordinate staff. Skill in typing preferred. Proficiency using and troubleshooting common software and hardware.
Supervisory Responsibilities:
May provide direction to full and part-time staff. Recruits, trains and supervises volunteers.
Additional Requirements:
Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.
*Hours Required for this position: 40
*Shift Hours and/or days worked: Evenings and weekends are required
~ Supervises the daily operation of a branch library or department; assumes responsibility for operation of a facility or unit in the absence of management staff.
~ Routinely supervises library personnel; directs daily activities; actively participates in the evaluation, development, and training of staff.
~ Plans and delivers library programming, and participates in systemwide program development.
~ Assists with activities related to the marketing and promotion of library materials and services.
~ Participates in community outreach events.
~ Provides circulation related services including: registering borrowers, charging, renewing, or discharging materials, placing requests, receiving the payment of fines and fees, etc.
~ Manages public computer usage, provides assistance with public computer workstations.
~ Provides reader’s advisory and reference service for patrons.
~ Assists patrons with library equipment such as public computers, printer/copiers, fax machines, and catalog computers.
~ Assists patrons with personal devices such as smart phones, tablets, and laptops.
~ Monitors operations for quality assurance.
~ Assists in the development of branch and system-wide goals, policies and objectives.
~ Utilizes judgment and knowledge to solve operational and service problems or resolve conflicts; interprets and applies policy.
~ Develops service enhancements.
~ Participates in team projects, assuming a leadership role as required.
~ Participates in collection development and collection maintenance activities; shares responsibility for achieving collection development objectives.
~ Exercises advanced knowledge of automated systems operations, including troubleshooting and resolving technology issues
~ Gathers statistics and prepares reports.
~ Recruits, trains, and supervises volunteers.
~ Establishes and maintains effective working relationships with County employees, vendors, customers, and the public.
~ Performs other duties as assigned.
~ Routinely supervises library personnel; directs daily activities; actively participates in the evaluation, development, and training of staff.
~ Plans and delivers library programming, and participates in systemwide program development.
~ Assists with activities related to the marketing and promotion of library materials and services.
~ Participates in community outreach events.
~ Provides circulation related services including: registering borrowers, charging, renewing, or discharging materials, placing requests, receiving the payment of fines and fees, etc.
~ Manages public computer usage, provides assistance with public computer workstations.
~ Provides reader’s advisory and reference service for patrons.
~ Assists patrons with library equipment such as public computers, printer/copiers, fax machines, and catalog computers.
~ Assists patrons with personal devices such as smart phones, tablets, and laptops.
~ Monitors operations for quality assurance.
~ Assists in the development of branch and system-wide goals, policies and objectives.
~ Utilizes judgment and knowledge to solve operational and service problems or resolve conflicts; interprets and applies policy.
~ Develops service enhancements.
~ Participates in team projects, assuming a leadership role as required.
~ Participates in collection development and collection maintenance activities; shares responsibility for achieving collection development objectives.
~ Exercises advanced knowledge of automated systems operations, including troubleshooting and resolving technology issues
~ Gathers statistics and prepares reports.
~ Recruits, trains, and supervises volunteers.
~ Establishes and maintains effective working relationships with County employees, vendors, customers, and the public.
~ Performs other duties as assigned.
Required: Bachelor’s degree from an accredited college or university.
Experience:
Required: Experience working with the public in a customer service environment and supervisory experience. Preferred: Some library experience.
Certifications/Licenses:
None required.
Knowledge, Skills and Abilities:
Thorough knowledge of English, spelling and arithmetic. Ability to follow written and oral instructions in the performance of routine tasks. Ability to perform standard reference research and reader’s advisory work. Advanced knowledge of literature or nonfiction subject areas and other materials of interest to the public. Ability to provide excellent customer service for patrons of all ages. Ability to develop a working knowledge of automated systems and related appropriate databases. Ability to assume primary operational responsibility for various functions, divisions, and facilities on a routine basis. Ability to direct the activities of subordinate staff. Skill in typing preferred. Proficiency using and troubleshooting common software and hardware.
Supervisory Responsibilities:
May provide direction to full and part-time staff. Recruits, trains and supervises volunteers.
Additional Requirements:
Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description.
Skills
Customer Service
