Account Manager

Description

Job Description: GRL Account Manager

Are you a natural hunter who thrives on hustle, grit, and results? As a GRL Account Manager, you’ll serve as a trusted partner to medical providers across an assigned geographic area, with a relentless drive to grow your territory. Your role involves identifying new opportunities, onboarding and supporting clients, and building long-lasting relationships. This is a high-energy, field-based role where you'll be on the move — traveling frequently to meet with current and prospective clients to drive growth and deliver real impact.

Key Responsibilities

Client Acquisition & Retention:

• Identify and target healthcare providers in relevant specialties.
• Maintain a strong sales pipeline and consistently onboard new accounts.
• Act as a strategic hunter — constantly prospecting and seizing new opportunities.
• Build and nurture relationships to ensure retention and account growth.

Account Management:

• Conduct regular in-person visits (minimum monthly) to assigned accounts.
• Provide ongoing education and updates about company services and testing protocols.
• Deliver staff training on sample submission, GENuine Portal use, online requisitions, and more.

Operational Support:

• Ensure accurate collection, shipping, supply management, and device expiration tracking.
• Coordinate with our Customer Experience Team as needed.
• Conduct routine in-services and troubleshooting visits.

Laboratory Care Specialist (LCS) Support (if applicable by state):

• Assist with hiring, training, compliance checks, and performance feedback.
• Support onsite collection and account coverage as necessary.

Cross-Functional Collaboration:

• Assist Account Managers with specimen issues, billing, or claims.
• Provide Monthly Marketing Action Plans (MAPs) and Quarterly strategic updates.
• Partner with internal teams on materials, billing, pickups, and competitive strategy.

Compliance:

• Adhere to all Media Labs SOPs, HIPAA standards, EKRA guidelines, and CRM reporting expectations.

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Expense account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off, Sick days, Paid holidays
• Travel reimbursement
• Vision insurance

Requirements

Required:

• 3–5 years of relevant experience
• Valid driver’s license and reliable transportation
• Ability to travel extensively within the assigned territory
• Strong communication, organizational, and time management skills
• Proficiency with Microsoft Office / Google Workspace and CRM systems
• Comfortable standing for extended periods
• Ability to work independently and professionally in both clinical and field settings

Preferred:

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Experience in medical sales or laboratory services
• Demonstrated success in building and growing client relationships
• Strong presentation and analytical skills
• Self-starter with the ability to thrive in a fast-paced, team-oriented environment