Bilingual Customer Service Agent

We're looking for a Bilingual Customer Service Agent to be a vital part of our fast-paced freight forwarding and logistics team in Commerce, CA. If you thrive on providing top-tier service and have a passion for connecting with people, this is your chance to shine.

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Pay: $18-20/hr | Job Type: Full-time, Onsite | Location: Commerce, CA | Schedule: Monday-Friday, 8:30 AM - 5:30 PM

 

As a key player on our team, you'll be on the front lines, helping our diverse clients navigate the complexities of global logistics. You won't just be answering calls—you'll be a problem-solver, a trusted advisor, and a crucial link that ensures our clients' shipments arrive on time and without a hitch. Your ability to communicate fluently in both English and Spanish will be essential in building strong, lasting relationships.

What You'll Be Doing

• Communicate and Connect: Engage with clients in both English and Spanish through phone, email, and chat. You'll answer questions, provide updates, and offer solutions with confidence and clarity.

• Track and Triumphs: Keep a close eye on shipments, proactively updating clients on delivery timelines and resolving any potential snags. You'll be the hero who keeps everything moving smoothly.

• Resolve and Retain: Tackle customer inquiries head-on, from simple questions to more challenging issues. You'll use your sharp problem-solving skills to find answers and ensure client satisfaction.

• Collaborate and Conquer: Work seamlessly with a team of experienced professionals to ensure every customer concern is handled efficiently and effectively.

• Grow and Go: Dive into our industry, learning the ins and outs of logistics. You'll participate in training to become a true expert, with plenty of room to grow your career.

 

Are you the one?

• You're fluent in both English and Spanish.

• You have at least 2 years of business to business customer service experience, plus for experience in logistics or transportation.

• You're a natural problem-solver with a patient and professional demeanor.

• You're comfortable with technology, especially CRM software and Microsoft Office.

• You have a can-do attitude and thrive in a dynamic, team-oriented environment.