General Manager, Lounge

Summary Statement:

The General Manager Lounge (GM) is the strategic leader of a high-volume, luxury bar and restaurant, responsible for driving operational excellence, financial performance, and guest satisfaction. This role oversees all aspects of venue management from team leadership and service execution to marketing strategy and compliance, ensuring the venue delivers an exceptional guest experience aligned with the brand’s upscale identity. The GM leads department heads, supervises operations, and cultivates a high-performance culture through coaching, accountability, and innovation.

Primary Job Duties: Includes but is not limited to:

• Maintain full visibility across the venue to ensure ambiance, service, and cleanliness meet luxury standards.
• Address guest opportunities with professionalism and resolve issues to ensure satisfaction and loyalty.
• Drive revenue and profitability through strategic planning, cost control, and sales initiatives.
• Oversee budgeting, forecasting, and P&L management; ensure timely variance reporting and financial accuracy.
• Lead recruitment, onboarding, training, and performance management of all staff and management personnel.
• Approve purchase orders, manage inventory levels, and enforce strict inventory controls.
• Ensure compliance with health, safety, sanitation, and licensing regulations (SNHD, OSHA, Gaming, Fire Dept.).
• Collaborate with Public Relations and marketing teams to execute campaigns that elevate brand visibility and drive traffic.
• Maintain highest standards of food and beverage quality, presentation, and service consistency.
• Monitor market trends and competitor activity to identify growth opportunities and refine strategy.
• Oversee venue’s social media presence and ensure alignment with brand voice and promotional goals.
• Partner with Sales and Events teams to ensure flawless execution of private events and banquets.
• Maintain open communication with executive leadership and report major operational updates.
• Ensure accurate completion of financial reports, payroll, scheduling, and operational documentation.
• Support entertainment and technical production to create a dynamic and engaging guest atmosphere.
• Enforce responsible alcohol service protocols and manage intoxicated or disruptive guests with discretion.
• Oversee daily opening, running, and closing duties; ensure all areas are clean, stocked, and guest ready.
• Participate in promotional activities, modeling programs, and media campaigns as needed.
• Use personal device for operational tasks, communication, and document review.

Qualifications: Includes but is not limited to:

• Working knowledge of food and wine evaluation and selection.
• Proficient in financial management.
• Familiar with restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends and holiday.

Minimum Education and Experience:

• Minimum 5 years of experience in high-volume hospitality (restaurant, nightclub, dayclub, or entertainment venue).
• Minimum 3 years in a senior leadership or general management role.
• Must be at least 21 years of age.
• Proven track record of managing luxury hospitality operations.
• High school diploma.

Preferred:

• Bachelor’s degree in hospitality, Business, or related field.
• Experience with POS systems (Micros, UrVenue, FEVO, etc.).
• Background in luxury resorts, beach clubs, or nightclub environments.
• Experience in marketing, event planning, and brand development.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Food Handler Card
  • Alcohol Awareness Card
  • Non-Gaming Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.