Practice Manager - Primary Care and Pediatric Office

Description

Make a difference in the way healthcare is delivered in our community.

Join Community Health Center of the North Country (CHCNC), where we provide comprehensive, equitable, and accessible high-quality health care and human services to individuals and families of all income levels and those with individualized needs.

We are seeking an experienced Practice Manager to lead the day-to-day operations of our Ogdensburg health center, supporting primary care and pediatric services. This is a hands-on leadership role for someone who enjoys developing people, solving problems, supporting providers, and creating an efficient, positive experience for patients and staff.

What You'll Do

Lead practice operations

• Oversee daily operations of the health center, ensuring efficient delivery of primary care and pediatric services.
• Coordinate provider schedules and appointment access, including follow-up on canceled and no-show appointments.
• Partner with providers, staff, and leadership to resolve operational challenges and improve the delivery of care.
• Monitor productivity, patient satisfaction, and other performance metrics and support improvement initiatives.
• Support effective use of the electronic medical record (EMR) and other practice technology.

Lead and develop staff

• Recruit, onboard, train, and supervise administrative and clinical staff in collaboration with Human Resources.
• Set clear expectations, provide coaching and feedback, conduct performance evaluations, and address performance concerns as needed.
• Foster a positive, collaborative, and accountable work environment.
• Ensure providers and staff receive appropriate training and support.

Manage resources and patient experience

• Oversee the practice budget, expenses, supplies, and other resources to support operational and financial sustainability.
• Identify opportunities to improve efficiency, control costs, and enhance revenue.
• Ensure patient concerns and complaints are addressed promptly and professionally.
• Promote accurate and compliant patient records and high standards of service.

Support quality and collaboration

• Promote compliance with healthcare regulations, HIPAA, accreditation standards, and organizational policies.
• Participate in investigations of patient complaints, incidents, and other concerns and support appropriate follow-up and staff education.
• Collaborate with other Practice Managers and organizational leaders to share resources, solve problems, and promote consistency across CHCNC.
• Provide operational coverage for other practices as needed, including the Dental Department.
• Represent CHCNC in appropriate community events and initiatives.

Requirements

What You'll Bring

• Bachelor’s degree in healthcare management, business, or a related field preferred. Equivalent education, training, or relevant professional experience may be considered.
• At least three years of practice management experience or operational leadership experience in a healthcare setting is preferred.
• Knowledge of health center revenue cycle operations, financial systems and analysis, and computer systems and applications is preferred. Demonstrated experience in these areas is highly desirable.
• Experience with electronic health records and healthcare technology.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills and the ability to build effective relationships with providers, staff, patients, and community partners.

Why Join CHCNC?

At CHCNC, your work has a direct impact on the health and well-being of the people in our community. You'll have the opportunity to lead a dedicated team, influence how care is delivered, and help make high-quality healthcare more accessible to the people we serve.

We offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Generous paid time off
• Paid holidays
• Retirement plan with employer contribution
• Life insurance
• Short- and long-term disability coverage
• Employee assistance program
• Opportunities for professional growth and development

If you're an experienced healthcare leader who enjoys developing people, solving problems, and making things work better, we'd love to hear from you.