Beverage Cart Attendant

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences. 

Course Overview

Bully Pulpit is a nationally acclaimed 18-hole, par 72 daily fee golf course designed by Dr. Michael Hurdzan. We are located on the I-94 corridor in the Scenic and historic Badlands of North Dakota along the Little Missouri River, just 3 miles south of Historic Medora, ND. The golf course measures 7,166 yards from the Championship tees but has four other sets to choose from.

Summary/Objective

As a member of the Bully Pulpit Golf Course team, our Beverage Cart Attendant will build relationships with our guests and ensure that service excellence is met through attentive, heartfelt service. The ideal Beverage Cart Attendant will enjoy working with people and have a genuine spirit for servicing guests in a warm and helpful manner that exceeds expectations. 

Duties/Responsibilities

• Responsible for providing golfers with food, beverages, and snacks on the golf course. 
• Observe safety regulations and state laws regarding vehicle operation. 
• Greet customers and answer questions regarding the menu. 
• Take food and beverage orders. 
• Ensue that customers are of legal drinking age by checking photo IDs. 
• Ensure guests are attended in a prompt, efficient, and personalized manner. 
• Respond to customer questions regarding the general information of the facility. 
• Review schedules for changes, events calendar, and club activities daily. 
• Use proper judgment and when necessary, refuses service to patrons who are intoxicated or disruptive. 
• Collect money from customers for items served and track totals for items sold. 
• Utilize Point of Sales System (POS). 
• Maintain clean equipment and keep cart organized. 
• Keep the cart stocked. 
• Participate in workplace safety training sessions. 
• Maintain and exhibits knowledge of proper golf course etiquette. 
• Adhere to all company policies and procedures. 
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervisory Responsibilities - None 

Requirements

Required Skills/Abilities

• Excellent verbal communication skills.  
• Reliable, on time, and ready for every shift.  
• Excellent driving skills. 
• Good math skills to calculate sales and give accurate change. 
• Excellent interpersonal skills. 
• Excellent customer service skills. 
• Ability to lift heavy equipment (to include containers of ice, bottles and cans of alcoholic and non-alcoholic beverages, and food supplies) 
• Must have the ability to deliver an elevated level of customer service. 
• Stamina to work long shifts when required. 
• Ability to safely drive a beverage/golf cart. 
• Provide outstanding service to all guests.  

Required Education and Experience

• Must be able to give exceptional service to all guests.  
• Must be able to troubleshoot and create solutions if needed.  
• Must be at least 21 years old to serve alcoholic beverages. 
• Valid driver’s license and clean driving record required. 
• Previous customer service experience preferred. 
• Applicable state licensing and certification required. 
• Must be fluent in English, bilingual  

Work Environment

This job operates in a professional golf course environment. This role routinely uses standard golf courses and bar equipment. Continuously works with others and in hot or humid temperatures outside. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to meet the following statements.  

• Continuously required to sit, hear, have repetitive use of hands and arms, and reach with hands and arms. 
• Occasionally required to stand, walk, climb, balance, lift and carry up to ten pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and ability to adjust focus to determine accuracy, neatness, and thoroughness of work assigned and able to determine safety of workplace surroundings. 

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.