Strategic Client Lead

Strategic Client Lead — Security Specialist

We’re looking for a Strategic Client Lead who can lead security engineers, build strong client relationships and stay involved in the technical work.

You’ll take responsibility for the service your team delivers, making sure clients are well supported and your engineers have the direction and confidence to do their jobs well. You’ll be a technical point of contact for customers, helping them understand issues, make decisions and improve their security.

We’re an engineering-led managed security services provider, with a 24/7 Security Operations Centre at the heart of our services. You’ll have the autonomy to make decisions, contribute your ideas and help shape how we work.

This would suit someone with a strong security operations background and experience leading others who wants to develop towards SOC management.

What you’ll be doing

This is a hands-on leadership role combining team management, client delivery and technical improvement.

Your responsibilities will include:

• Leading security engineers. Set clear expectations, support the team and take responsibility for the quality of the service they deliver.

• Building client relationships. Understand customers’ needs, communicate clearly and build trust by following through on commitments.

• Onboarding customers. Coordinate the technical work needed to bring clients into our services and get them set up properly.

• Being a technical point of contact. Help clients understand their security services, answer questions and bring in colleagues when needed.

• Supporting incident communication. Keep clients informed during incidents and provide clear remediation advice.

• Improving our tools. Deploy, maintain and develop the platforms the team relies on.

• Making operations more effective. Develop automations that improve routine work and response actions.

• Maintaining quality. Review colleagues’ work, share constructive feedback and help the team deliver consistent results.

• Keeping your knowledge current. Stay informed about emerging threats, attacker techniques and developments in security operations, and share what matters with the team.

What we’re looking for

You’ll have at least three years’ experience in security operations, alongside experience managing or leading a team.

You’ll bring:

• Strong knowledge of security operations, common threats and attacker tactics.

• Practical experience with SIEM and endpoint detection and response platforms.

• Knowledge of MITRE ATT&CK and how it supports security operations.

• Familiarity with security orchestration, automation and response tools.

• Clear communication, both in technical documentation and conversations with clients.

• The judgement to make decisions, take ownership and involve others when needed.

• The confidence to contribute ideas and help turn them into improvements.

You’ll be comfortable moving between technical discussions, customer conversations and supporting your team. You’ll care about the detail and understand how your decisions affect the service customers receive.

Experience that would help

We’d also welcome:

• Experience working with complex technical environments.

• SC clearance.

• Relevant vendor certifications, such as Microsoft SC-200 or CrowdStrike CCFR or CCFH.

What you can expect

A role with real responsibility for your team and client relationships, with room to influence how services are delivered.

You’ll work alongside engineers in a business where technical expertise helps shape decisions. You’ll also have the opportunity to build your leadership experience and develop towards SOC management.

Benefits include:

• Competitive salary.

• 32 days’ annual leave, plus birthday leave.

• Private healthcare.

• Electric car scheme.

• Private pension scheme.

• Hybrid working, with two days per week from home.

If you enjoy leading people, working closely with clients and staying hands-on with security operations, we’d like to hear from you.