Process Manager

Role Description
Streamline workflows and drive transformation with smart process improvements.

Responsibilities

• Analyze current business processes and workflows to identify gaps, inefficiencies, and opportunities for
  improvement.
• Design and implement process improvements using Lean, Six Sigma, or other process frameworks.
• Develop Standard Operating Procedures (SOPs), process flow diagrams, and documentation for business
  continuity.
• Facilitate cross-functional workshops and stakeholder meetings to gather requirements and align goals.
• Monitor, evaluate, and report on the performance of implemented process improvements.
• Support process digitization and automation initiatives (ex: RPA, ERP enhancements).
• Ensure alignment with compliance, quality, and regulatory standards (ex: ISO, internal audit).
• Collaborate with IT, operations, and business users to drive process transformation projects.

Requirements

• Bachelor’s Degree in Business Administration, Industrial Engineering, IT, or related fields.
• Minimum 2 – 5 years of working experience in business process engineering or improvement roles.
• Experience in a local corporate environment or GLC is an advantage.
• Proficiency in process mapping tools (ex: MS Visio, Lucidchart, Bizagi).
• Knowledge of Business Process Modeling Notation (BPMN), Lean, Six Sigma, or Kaizen methodologies.
• Excellent skills in Microsoft Office (Excel, PowerPoint, Word); experience with ERP systems is a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple projects.