Project Manager

 

 

Job description

Project Manager

12th October 2026

Version 01 Internal use only

 

 

 

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Job description – Project Manager

1. Role details

Job title: Project Manager

Main purpose of job:

The Project Manager is responsible for the successful delivery of ERP implementation and transformation projects for Embridge clients: on time, within budget, to agreed scope and quality, and to the business outcomes the client expects.

 

The role leads the project team of consultants, trainers and client resources day to day, owns the project plan, budget, risks and change control, and is the main day-to-day contact for the client throughout the project.

 

Project Managers deliver using Embridge’s methodology, with Elastic Change and Emotionally Intelligent (EQ) Leadership built in, so that clients are supported through the people and organisational side of change, not just the technology.

 

Elastic Change is Embridge’s approach to transformation. It recognises that change is rarely linear: client priorities, pressures and technology shift over time, so delivery must adapt without losing control or commercial discipline.

Reports to: Head of Professional Services

Function: Operations

Team: Delivery (Project Management)

Leadership Responsibility: No direct reports. Leads the project team (consultants, trainers and client resources) on assigned projects.

 

2. Key Responsibilities

Project Delivery

Description

● Plan, mobilise and deliver ERP implementation and transformation projects using Embridge’s delivery methodology.

● Own the project plan, milestones and dependencies, and keep them up to date. ● Lead the project team day to day, setting clear priorities and expectations for

consultants, trainers and client resources. ● Work with the Resource Manager to secure the right people at the right time, and flag

capacity issues early. ● Make sure business outcomes and success measures are agreed with the client at

mobilisation and tracked through the project. ● Escalate delivery risks to the Head of Delivery & Change early, with a clear view of

impact and options.

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Job description – Project Manager

Client & Stakeholder Management

Description

● Act as the main day-to-day contact for the client, building trusted relationships with project sponsors and key stakeholders.

● Run project boards and steering groups, and present progress, risks and decisions clearly to senior client stakeholders.

● Manage client expectations throughout the project, and handle difficult conversations constructively.

● Monitor client satisfaction and act early where the relationship or delivery is at risk. ● Keep the Account Manager and Customer Success Manager informed of client health,

risks and opportunities.

Commercial & Financial Control

Description

● Own the project budget and deliver to the agreed margin. ● Keep accurate monthly forecasts of effort, cost and revenue, and explain variances. ● Manage scope and change control, raising change requests for anything outside the

agreed Statement of Work. ● Spot and act on scope creep, revenue leakage and commercial risk. ● Make sure work is delivered in line with contractual commitments and the agreed

Statement of Work.

Governance, Risk & Quality

Description

● Apply Embridge’s project governance standards, quality gates and reporting cadence on every project.

● Maintain the RAID log, project reporting and documentation to the standards set by the Head of Delivery & Change.

● Provide accurate project data for monthly portfolio reviews and PMO compliance checks.

● Capture lessons learned and contribute to improving Embridge’s methodology, templates and playbooks.

Elastic Change & Adoption

Description

● Build stakeholder engagement, change management and user adoption into project plans, working with the Training & Adoption team.

● Use EQ Leadership to lead clients and project teams through change, recognising the human and organisational side of ERP transformation.

● Adapt the delivery approach as client circumstances change, without losing control of scope, time or cost.

Handovers & Collaboration

Description

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Job description – Project Manager

● Take a structured handover from Sales and Pre-Sales at kick-off, confirming scope, commitments and assumptions.

● Plan go-live and hypercare, and complete a formal handover to Support, Service Delivery and Customer Success.

● Provide delivery input to proposals, estimates and Statements of Work when asked by Sales or the Head of Delivery & Change.

● Share client insight and potential opportunities with Account Management.

 

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Job description – Project Manager

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key Interfaces

The Project Manager will work closely with:

Description of who the role will work closely with

● Head of Delivery & Change ● Other Project Managers ● Resource Manager and Resourcing ● PMO Officer (Finance) ● Consultants, Practice Leads and Solution Architects ● Training & Adoption team ● Support and Service Delivery ● Account Managers and Customer Success Managers ● Sales and Pre-Sales ● Client sponsors, project teams and senior stakeholders ● Third-party partners and suppliers

 

 

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Job description – Project Manager

2. Person specification

Job title: Project Manager

Description of Experience and Skills

Essential

● Proven experience managing ERP or business software implementation projects, ideally in a consultancy, systems integrator or professional services firm.

● Experience delivering projects end to end, from mobilisation and discovery through to go-live and handover.

● Strong project financial management: budgets, forecasts, margin and change control. ● Confidence presenting to and managing senior client stakeholders, focusing on

business value rather than technical detail. ● Experience managing risks, issues, dependencies and project governance. ● Experience leading multi-disciplinary project teams without direct line management. ● Excellent written and verbal communication, and strong organisation and attention to

detail. ● Able to travel across the UK as needed, with occasional overnight stays.

Desirable

● Unit4 ERP experience, or another Tier 1 or Tier 2 cloud ERP. ● Experience of public and private sector implementations. ● A project management qualification such as PRINCE2, APM or PMP. ● Experience of change management and user adoption. ● Experience of fixed-price or packaged delivery. ● Understanding of ISO 9001 quality management and ITIL.

 

Technical & Professional Skills

Description of Technical & Professional Skills

● Project planning and scheduling ● ERP implementation methodologies ● Budget, forecast and margin management ● Scope and change control ● Risk, issue and dependency management ● Stakeholder management and reporting ● Change management and adoption ● Go-live, hypercare and transition to support ● Microsoft Office and project tools

 

Leadership & Personal Attributes

Description of Leadership & Personal Attributes

Emotionally Intelligent

● Self-aware, and adapts their style to different people, situations and client environments.

● Builds trust within project teams and with clients.

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Job description – Project Manager

● Handles conflict and difficult conversations constructively.

● Owns their own development, acts on feedback and proactively builds the skills needed for what's next.

Commercially Minded

● Understands the link between good delivery, client value and project margin.

● Spots commercial risks and opportunities early.

Customer Focused

● Understands the client’s business objectives, not just the technology.

● Takes ownership of client issues and sees them through.

Delivery Focused

● Takes ownership of agreed outcomes.

● Raises problems early rather than waiting for escalation.

● Comfortable working in complex and changing environments.

Collaborative

● Works effectively across Delivery, Consulting, Support, Sales and Customer Success.

● Shares knowledge and helps improve how Embridge delivers.

3. What Success Looks Like

Success in this role means clients get projects that are delivered on time and on budget, and that achieve the outcomes they invested in. Success will be measured by:

● Projects delivered on time and within budget, against agreed milestones. ● Project margin against target. ● Accurate monthly forecasts. ● Compliance with Embridge’s governance and reporting standards. ● Client satisfaction at key milestones and at project close. ● Clean handovers into Support and Customer Success at go-live.

Targets for each measure will be agreed with the Head of Delivery & Change. Through Elastic Change and EQ Leadership, Project Managers help set Embridge apart by combining strong delivery discipline with a deep understanding of people, stakeholders and organisational change. Please see overleaf for job description approval and acceptance

 

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Job description – Project Manager

4. Approval and acceptance

 

Job description approved by (name):

Date:

 

Countersigned by (Manager’s name)*:

 

(Please print)

 

Manager’s countersignature:

 

Date:

 

 

Employee’s name:

 

(Please print)

 

Employee’s signature:

 

Date:

 

 

* There may be occasions when the job description will be countersigned by a member of the Senior Management Team on behalf of the Line Manager.

Contact points

Head office Bristol

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Job description – Project Manager

Kent Space Ebbsfleet

Springhead Business Park

Springhead Road

Northfleet

Kent

DA11 8HJ

Generator Building

Finzels Reach

BS1 6BX

Email and telephone: [email protected]

T: +44 (0)1474 555 505

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