- Location
- Chicago, Illinois, United States
- Workplace
- Hybrid
- Department
- Client Experience
- Experience
- 1+ years
- Source
- Greenhouse
Description
Who You Are
You’re a collaborative, detail-oriented relationship builder who enjoys helping clients bring their brands to life. You’re curious about their business, thoughtful in your communication, and organized in how you keep work moving. You enjoy partnering with creatives and strategists to connect client goals with meaningful brand work.
As an Account Coordinator (Associate Manager, Client Experience) at Unlock Health, you’ll support client relationships and the day-to-day coordination of brand engagements. Working closely with the Client Experience team, you’ll help deliver work on time and within budget, build client trust, and identify opportunities to strengthen and grow accounts.
Candidates must be based in the Chicago area and available to work in the office two days per week.
What You’ll Do
- Support a small portfolio of client accounts with guidance from senior Client Experience team members, helping manage daily communication, requests, and deliverables.
- Build strong client relationships through responsive communication, thoughtful follow-through, and a clear understanding of clients’ business and brand goals.
- Partner with creatives and strategists to support brand research, positioning, messaging, visual identity, and other brand initiatives.
- Communicate client needs, feedback, and relevant context clearly so internal teams can develop work that aligns with client objectives.
- Coordinate timelines, meetings, and deliverables, partnering with internal teams to keep work moving through key milestones.
- Support client presentations and internal work sessions through research, presentation development, meeting notes, and clear next steps.
- Help track project budgets, scope, and progress, flagging potential issues that could affect timelines, deliverables, or client relationships.
- Develop an understanding of Unlock’s capabilities and services and how they support clients’ brand and business needs.
- Support senior team members in identifying opportunities to deepen client partnerships and introduce additional services.
- Stay informed about clients’ industries, audiences, and competitive landscapes to bring relevant context to brand discussions.
What You Bring
- A degree or background in business, marketing, communications, or a related field.
- 1–3 years of experience in account management, client services, or a related field, including internships.
- An interest in brand strategy and creative development, with an eagerness to learn how research, positioning, messaging, and design come together.
- Strong communication and interpersonal skills, with the ability to build relationships with clients and internal partners.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on commitments.
- A collaborative, proactive approach to problem-solving and a willingness to ask questions, learn, and take initiative.
- The ability to work effectively in a remote environment and travel as needed for key meetings.
Perks and Benefits
- Competitive salary
- Health, dental, and vision benefit packages to fit a variety of lifestyles
- Life, short- and long-term disability insurance paid 100% by the company
- FSA and HSA options
- 401(k) with a generous company match
- Flexible paid time off (unlimited)
- Paid parental leave
- Hybrid and remote work schedules available
- Employee Assistance Program, including unlimited free telephonic counseling for mental health, financial support, legal advice, and more
- Employee Referral Program
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.