Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

 

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary

Provides project management leadership and support for operational, technology, and strategic initiatives within the Integrated Operations Center (IOC). Coordinates project activities, facilitates cross-functional collaboration, and drives implementation efforts that enhance operational effectiveness, reliability, and continuous improvement.

 

Supports organizational change management, stakeholder engagement, process improvement, and performance measurement activities. Partners with operational leaders across Flight Operations, Crew Scheduling, Dispatch, Maintenance, and Technology teams to drive project execution, implement strategic initiatives, and deliver improvements that enhance airline operational performance, reliability, and efficiency within a dynamic airline operations environment.

Job Responsibilities

• Coordinates operational projects and business initiatives within the Integrated Operations Center (IOC), ensuring project activities are organized, tracked, and executed in alignment with established objectives and timelines.
• Develops and maintains project plans, schedules, milestones, status reports, and supporting documentation to facilitate successful project execution.
• Partners with operational leaders, subject matter experts, and stakeholders to gather requirements, define project scope, and support implementation efforts.
• Facilitates cross-functional collaboration among departments to promote alignment, accountability, and timely completion of project deliverables.
• Monitors project activities, timelines, risks, dependencies, and action items, escalating issues and recommending solutions as appropriate.
• Supports the implementation of operational, process, and technology-related initiatives by coordinating resources, communications, training activities, and stakeholder engagement efforts.
• Leads project meetings, workshops, and working sessions while documenting key decisions, action items, and follow-up activities.
• Analyzes business processes, operational workflows, and stakeholder feedback to identify opportunities for improved efficiency, effectiveness, and operational performance.
• Collaborates with internal departments, external vendors, and business partners to support project execution and achievement of operational goals.
• Prepares reports, presentations, dashboards, and project communications to provide stakeholders and leadership with meaningful updates regarding project status, risks, and outcomes.
• Tracks project performance measures, implementation results, and key milestones to evaluate effectiveness and support informed decision-making.
• Assists with change management activities by promoting stakeholder awareness, engagement, and adoption of new processes, tools, and business practices.
• Maintains project records, documentation, and related materials in accordance with departmental standards and recordkeeping requirements.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

 

Position Specifics

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of project management, project coordination, or process improvement experience.
• Experience working with cross-functional teams to deliver business initiatives.
• Knowledge of project management principles and practices.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities and meet deadlines.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Bachelor's degree in Business Administration, Project Management, Aviation Management, or a related field.
• Experience in airline operations, aviation, transportation, or logistics environments.
• Experience supporting IOC, OCC, Dispatch, Crew Scheduling, or similar operational functions.
• Experience leading process improvement or technology implementation initiatives.
• Knowledge of change management and continuous improvement methodologies.
• PMP, CAPM, Lean Six Sigma, Agile, or similar certification.
• Knowledge of airline operational processes and regulatory requirements.

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Managing Director of IOC and Flight Operations Strategy and Program Management.

Authorities: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.