Office Patient Assistant

General Administration
• Answer the switchboard in a courteous and professional manner. 
• Liaise with patients and their families in a compassionate manner. 
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation. 
• Responsible for petty cash dispersal and reconciliation. 
• Responsible for maintaining the levels of and ordering general office supplies. 
• Responsible for bookings and maintaining patient transport.
• Provides assistance with the quality improvement program. 
• Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
• Creates and maintains patient Newsletter.
• Other duties and responsibilities as assigned. 
Billing Administration 
• To admit and discharge patients within a centralized billing system. 
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system. 
• To conduct eligibility checks on all new patients with their Private Health Fund. 
• Prepare invoices and credit notes in relation to revenue generation. 
• Prepare and collate all required supporting documentation required to accompany invoices. 
• Undertake banking procedures for all cheque and cash payments. 
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records. 
Patient Service:
• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure. 
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients 
and visitors including ordering. 
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the 
clinic. 
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic. 
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the 
Purchasing Officer.
• Maintains Clinical Manager database.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for 
visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge