Universal Banker I Supervisor-Iowa Falls

Description

Scope: 

The Universal Banker I Supervisor will accurately and efficiently process and record transactions for bank customers and ensure the efficient function of the Universal Banker I department in Iowa Falls.

Accountabilities:

The Universal Banker I will:

· Be a recognized leader in our bank who helps in building a customer-centric culture and a positive work environment for the team.

· Supervise the day-to-day operational functions of the department to include time clock adjustments as well as PTO and sick time requests. 

· Maintain a staff schedule always ensuring adequate coverage. 

· Prepare and administer semi-annual and annual evaluations for the department. 

· Monitor security cameras to aid in personnel issues and customer service issues.

· Be knowledgeable on, promote, cross-sell and advise on the bank’s products and services.

· Communicate tactfully and cordially to encourage satisfaction with our service.

· Receive and count working cash, identify customers, validate and cash checks, accept cash, checks for deposit, and check all documents for accuracy using the teller system and electronic cash machine system ensuring both systems are accurate and run efficiently.

· Receive and verify all forms of payment and record all transactions accurately using the teller computer system.

· Balance the vault, ATM and cash drawers against the teller computer system numbers verifying accuracy and proper working of the computer system.

· Function as a contact for the Shazam account.

· Comply with bank operations and security procedures by participating in all dual-control functions.

· Maintain customer confidence and protect bank operations by keeping information confidential.

· Answer phones.

· Greet and direct customers entering the bank.

· Ensure compliance with all internal controls with established policies and procedures.

· Resolve issues and problems with customer’s accounts. 

· Sell and buy money from the Federal Reserve to include foreign currency.

· Order supplies.

· Open new lock boxes.

· Ability to lift to 50 lbs.

· Guide the growth of direct reports through mentorship, coaching and performance evaluation.

· Conduct monthly 1:1 meetings with direct reports.

· Prepare and administer semi-annual and annual evaluations for direct reports. 

· Provide consistent feedback and coaching to staff ensuring staff is meeting or exceeding goals.

· Work with Human Resources to interview and hire new staff as needed.

· Participate in community activities as needed and any other activities that may arise.

· Perform other duties as requested or assigned.

Requirements

Qualifications:

Education:

· A High School Diploma

· Specific banking and computer industry education a plus

· Supervisory experience a plus

Experience:

· Clerical, administrative, cash handling, sales or customer service experience preferred.

Competencies Critical to Effective Performance are:

1. Relationship Building-understands that a primary factor in success is establishing and maintaining productive relationships.

2. Initiative-takes action without being prompted.

3. Integrity-thinks and acts ethically and honestly.

4. Team Player-shares resources, responds to other departments, supports the larger organizational agenda.

5. Creativity-generates original ideas, encourages new ways of thinking, explores options, and develops innovative solutions.

6. Active Listening-offers full attention when others speak.

7. Change Agility-adapts to change and modifies his/her behavior when appropriate to achieve organizational results.

8. Results Orientation-maintains appropriate focus on outcomes and accomplishments.

9. Composure-maintains emotional control, even under ambiguous or stressful circumstances.

10. Conflict Management-recognizes that conflict can be a valuable part of the decision-making process.