Analyst, Learning Solutions

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Job Summary

This role supports the day-to-day operational execution of Learning Administration activities across the learning environment. This role is responsible for processing routine LMS requests accurately, maintaining data quality, following established procedures, and supporting a smooth learner and stakeholder experience. The role requires attention to detail, process discipline, and the ability to manage recurring work within defined service levels.

What You'll Be Doing

• Process business as usual, including due date changes, exemptions, completions, user role updates, basic group updates, and assignment support.
• Support standard ticket categories in line with documented procedures and agreed service levels.
• Assist with basic reporting support and one-time reporting outputs as requested.
• Perform data validation and recurring maintenance activities to help maintain system accuracy and training record integrity.
• Identify incorrectly processed requests or visible system issues and escalate them promptly for resolution.
• Maintain clear documentation and follow standard operating procedures for repeatable activities.

What You’ll Bring

• Foundational knowledge of Learning Administration, Learning Operations, or LMS support processes.
• Working knowledge of LMS platforms, preferably Cornerstone OnDemand (CSOD).
• Strong attention to detail and ability to follow structured processes accurately.
• Good organizational skills with the ability to manage recurring operational tasks and deadlines.
• Clear written and verbal communication skills for handling stakeholder and learner requests.
• Comfort working within ticketing environments such as ServiceNow.

Qualifications

• Bachelor’s degree required.
• Experience in Learning Administration, Learning Operations, shared services, or similar operational support roles preferred.
• Basic proficiency in LMS platforms and Microsoft Office tools such as Excel, PowerPoint, Teams, and related collaboration applications.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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