Guidewire PolicyCenter Business Analyst - Hybrid

COMPANY OVERVIEW 

 

KEY RESPONSIBILITIES

• Collaborate with business stakeholders, underwriters, product owners, and technical teams to gather, analyze, validate, and document business requirements for Guidewire PolicyCenter implementations and enhancements.

• Conduct requirements workshops, stakeholder interviews, and discovery sessions to understand policy administration processes and business needs.

• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), user stories, acceptance criteria, process flows, and use cases.

• Perform gap analysis and recommend process improvements while maintaining requirements traceability throughout the project lifecycle.

• Analyze and document requirements related to new business processing, renewals, policy changes and endorsements, cancellations, reinstatements, underwriting, rating and pricing, product configuration, and policy servicing.

• Work with Solution Architects and development teams to translate business requirements into functional solutions aligned with Guidewire capabilities and industry best practices.

• Serve as the liaison between business users and technical teams, facilitating requirement walkthroughs, design discussions, and solution reviews.

• Manage communications with key stakeholders and business subject matter experts (SMEs), and support project estimation and planning activities.

• Review and validate test scenarios and test cases, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and coordinate defect triage and resolution.

• Validate delivered solutions against agreed business requirements and acceptance criteria.

• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.

• Work with Product Owners to prioritize backlog items and coordinate with cross-functional teams to support timely project delivery.

• For senior and lead-level roles, drive large-scale requirements workshops, lead end-to-end functional design, mentor junior Business Analysts, and collaborate with client leadership and enterprise architects.

• Support roadmap planning and policy administration transformation initiatives, ensuring solutions align with organizational goals and Guidewire best practices.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Insurance, Information Technology, Engineering, or a related discipline.

• 6-10 years of overall professional experience, with at least 3 years working on Guidewire PolicyCenter projects.

• Proven experience in insurance business analysis, particularly within Property & Casualty (P&C) insurance.

• Strong functional knowledge of Guidewire PolicyCenter, policy administration processes, and the insurance policy lifecycle.

• Experience gathering and documenting requirements, performing functional and gap analysis, creating user stories, and developing functional specifications.

• Understanding of PolicyCenter product models, coverage configuration, underwriting rules, rating and pricing, policy transactions, account management, and contact management.

• Knowledge of policy lifecycle processes, including new business, policy issuance, renewals, endorsements, cancellations, and reinstatements.

• Experience working in Agile project environments and collaborating with business and technology teams.

• Strong stakeholder management, analytical, problem-solving, documentation, and process modeling skills.

• Excellent verbal and written communication skills, with the ability to facilitate discussions and present functional solutions effectively.

PREFERRED QUALIFICATIONS

• Guidewire ACE Certification – PolicyCenter (highly preferred).

• Guidewire Certified Specialist – PolicyCenter certification.

• Guidewire Cloud certification.

• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), SAFe Agilist, or other Scrum certifications.

• Experience with Guidewire Cloud Platform, upgrades, migrations, and transformation initiatives.

• Exposure to integrations involving BillingCenter, ClaimCenter, third-party rating engines, and document management systems.

• Basic understanding of APIs, REST services, and Guidewire architecture.

• Experience supporting digital policy administration transformation programs.

• Additional insurance-related certifications or experience across multiple insurance product lines.

REQUIRED SKILLS & TECHNOLOGIES

• Guidewire PolicyCenter: Policy administration, product model, coverage configuration, underwriting rules, rating and pricing, policy transactions, account management, contact management, renewals, endorsements, cancellations, and reinstatements.

• Business Analysis: Requirements gathering, functional analysis, gap analysis, impact analysis, user story creation, acceptance criteria, requirements traceability, and backlog management.

• Process Modeling & Documentation: BRDs, FRSs, use cases, process mapping, process flows, UML, BPMN, and functional documentation.

• Insurance Domain: Property & Casualty insurance, commercial and personal lines, underwriting workflows, policy lifecycle management, insurance products, risk assessment, premium calculation, and regulatory compliance.

• Testing & Validation: SIT, UAT coordination, test scenario and test case reviews, defect triage, and requirements validation.

• Tools & Platforms: Jira, Confluence, Azure DevOps, Visio, Lucidchart, and Microsoft Office Suite.

• Integration & Architecture: Guidewire architecture, APIs, REST services, BillingCenter, ClaimCenter, third-party rating engines, and document management integrations.

• Delivery Methodologies: Agile/Scrum, sprint planning, backlog refinement, sprint reviews, retrospectives, and SDLC practices.

• Professional Competencies: Stakeholder management, facilitation, client communication, analytical thinking, problem-solving, collaboration, and organizational skills.